Guest Service Manager

Were looking for a Guest Service Manager who can easily build relationships and create a strong synergy within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth efficient coordination of all our hotels operations in terms of reception reservations night auditing concierge services and valet parking. is willing to go to great lengths to ensure the highest level of guest satisfaction.

WHAT YOULL DOâ

• Actively participate in the management and planning of the hotel staffing financial and material resources and support major transformation projects.
• Support coach develop and manage the performance of service teams through formal and informal means.
• Ensure guest satisfaction and quality of experience through anticipation of needs timeliness recognition and effective complaint management.
• Maintain excellent relations with all members related to the work environment: guests employees Germain Hotels service center partners suppliers etc.
• Ensure the safety of the premises and people by knowing and deploying (if necessary) emergency and crisis management measures including in the event of fire; by disseminating crime trends and by ensuring the hotels compliance with the PCI DSS standard.

WHAT YOULL BRING

• Diploma in Hotel Management or equivalent experience
• 3 to 5 years experience in front desk management
• Ability to solve problems manage priorities and work efficiently and professionally
• Assertiveness and natural ability to communicate (both orally and in writing) inspire and mobilize teams
• Excellent understanding of budget forecasting based on labor and hotel operations costs
• Good knowledge of the Office and OPERA PMS an asset

WHAT WE OFFER

• Passionate about travel Take advantage of great rates when you stay with Germain Hotels to travel the country. Again and again!
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Squats help you relax Get access to a state-of-the-art gym right in your workplace.

Apply - we look forward to hearing from you!

Required Experience:

Manager