Express Consent Unit Administrative Assistant II

State Of Colorado

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profile Job Location:

Denver, CO - USA

profile Monthly Salary: Not Disclosed
Posted on: 10 hours ago
Vacancies: 1 Vacancy

Job Summary

Department Information


The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.

The vision of the department is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue pleaseenjoy this brief video!


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Description of Job

The Division of Motor Vehicles Express Consent Unit is seeking an administrative professional with strong customer service and research skills to support other professionals with routine departmental duties. If your interest is piqued read below to learn more about this exciting opportunity!


Employees assigned to the Express Consent Unit work together to administer motor vehicle statutory requirements affecting drivers privilege image motor vehicle related data and provide documentation through data entry and electronic imaging. Further the Unit assists outside Law Enforcement Agencies in the completion of Express Consent Affidavit and Notice of Revocation as well as answering inquiries by individuals who may have DUIs or may be under revocation.


The purpose of this position is to function as anAdministrative Assistant IIresponsible for translating and clarifying Colorado Motor Vehicle statutes departmental administrative procedures and policies to customers. Specific duties and responsibilities include but are not limited to:


  • Answering questions on incoming calls and emails from drivers attorneys hearing officers Driver License Offices and Law Enforcement agencies etc. concerning administrative processes;

  • Researching correcting and updating driver history records;

  • Resolving problems with driver records to include Express Consent Documents Insurance Affidavits and Child Support;

  • Data entry into databases and spreadsheets;

  • Reviewing and entering State Child Support compliances and recissions;

  • Providing analysis of DUI /Express Consent Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action;

  • Processing hearing requests from drivers and attorneys;

  • Provide drivers and attorneys with documents received from Law Enforcement agencies; and

  • Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling.


DMV video: Qualifications Substitutions Conditions of Employment & Appeal Rights

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Minimum Qualifications:

Experience Only:
Two (2) years of relevant experience in a general clerical role.

General Clerical Workis work that is typically performed by office clerks receptionists and/or administrative assistants. This includes but is not limited to tasks such as:

  • Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community greeting customers referring them to the right people making appointments

  • Answering phones using a phone switchboard or managing multiple lines and taking messages sending or making memos

  • Data Entry including: entering information into a program or database (appointments contact information customer records)

  • Familiar with the equipment and software used in offices (E-Mail Google Suite - Docs Sheets Slides)

  • Operation of sophisticated computer systems printers copiers fax machines and other technologies

  • Typing letters reports briefings forms memoranda etc.

  • Checks and compares data for accuracy and completeness

OR

Education and Experience:
A combination of related education in Business Administration Accounting Public Administration Political Science or a similar field and/or relevant experience in a general clerical role equal to two (2) years.

Preferred Qualifications:

The ideal candidate will possess the following skills:

  • State experience in a high volume general clerical role (including data entry & customer service) experience

  • Experience handling a high volume of technical data entry through an 8 hour shift

  • Demonstrated proficiency in computer literacy

  • Proficient written and verbal communications skills

  • Experience working in a regulatory environment


Conditions of Employment with theCDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.


As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.


Pursuant to theUniversal Driving Standards Policy any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:

  • Have an assigned State fleet vehicle

  • Are required to operate a vehicle as part of the position

  • Utilize a State fleet vehicle as a pool vehicle


Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

  • Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

  • Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

  • Recommended attachments: Resume Cover letter

  • List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

  • Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

  • The eligible list established from this posting may be used to fill additional vacancies.


Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.


Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.


As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.


Review of the completed signed and submitted appeal will be timely on the basis of written material submitted by you using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email atwithin ten (10) calendar days from your receipt of notice or acknowledgement of the Departments action.


For further information on the Board Rules you can refer to 4 Colorado Code of Regulations (CCR) 801-1 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at Information

Equity Diversity and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities. The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox .


We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.


If not applying online submit application to:

If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.


Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.


Step Pay Program:

Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.

Department InformationThe mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.The vision of...
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