Specialized Travel Consultant ( Onsite)

Washington DC, WA - USA

Monthly Salary: $ 46200 - 85800

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our Specialized Travel Consultant will work at our clients Washington D.C office (Onsite). This is a high-touch service environment whereby you will book travel and accommodation at an elite law firm. Working from the Washington D.C client office youll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If youre curious collaborative and enjoy working in an environment that prioritizes quality of interactions over quantity of calls this may be the perfect role for you!

What Youll Do

Advise and arrange travel for corporate business customers (both individuals and groups)
Arrange and book domestic and international business travel in a variety of complexity for air road rail and accommodations
Use various Global Distribution Systems (GDSs) including Sabre Apollo Amadeus and/or Galileo. Training may be provided
Communicate effectively with customers over the telephone messaging (chat) e-mail and/or back office systems
Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their companys travel policy
Work individually and as a team to meet business and account-specific goals which may include customer satisfaction call adherence and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Were Looking For

Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car air and hotel
Passion for excellence in client service including proactive anticipation of needs
Native GDS expertise (Sabre)
Professional communication (written and verbal)
Attention to detail
Act with integrity and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel leisure travel or airline reservation)
Resolving customer issues quickly and independently

Location

Washington DC United States

The US national base salary range for this position is from

$46200.00 - $85800.00

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience skills knowledge and work location.

In addition to base salary the anticipated range of which is posted above this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience:

Contract

Advise and arrange travel for corporate business customers (both individuals and groups)
Arrange and book domestic and international business travel in a variety of complexity for air road rail and accommodations
Use various Global Distribution Systems (GDSs) including Sabre Apollo Amadeus and/or Galileo. Training may be provided
Communicate effectively with customers over the telephone messaging (chat) e-mail and/or back office systems
Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their companys travel policy
Work individually and as a team to meet business and account-specific goals which may include customer satisfaction call adherence and service metrics