Cluster Director Of Spa & Wellness

Umluj - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

The Cluster Director Of Spa & Wellness is responsible for curating and delivering an exceptional wellness journey at Raffles and Fairmont seamlessly integrating the spa fitness and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service brand alignment financial performance and team development. As a Raffles and Fairmont brand ambassador he/she brings emotional luxury to life through thoughtful rituals holistic programs and unforgettable moments of care.

Qualifications :

1. Strategic Leadership

Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra-luxury positioning and wellness philosophy.
Lead business planning annual budgeting and capex development for the Spa & Wellness division.
Create long-term vision for spa and wellness innovation including new treatments retail concepts and lifestyle experiences.
Actively participate in hotel executive and wellness cluster meetings.

2. Operational Excellence

Oversee all areas of spa operations: treatments wellness therapies fitness relaxation areas guest journey and retail.
Ensure daily operational excellence through regular walkthroughs LQA audits ALLSafe protocols and preventive maintenance coordination.
Develop and implement SOPs to ensure consistency safety hygiene and service quality.

3. Guest Experience & Personalization

Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.
Personalize guest journeys through pre-arrival profiling in-treatment customization and post-stay recommendations.
Lead VIP coordination guest recovery and guest preference mapping.

4. Team Leadership & Culture

Recruit train and mentor a passionate and professional wellness team fostering a culture of care and excellence.
Conduct regular performance reviews development plans and team engagement sessions.
Align team behaviors with Raffles & Fairmont values ensuring cultural and emotional intelligence in all interactions.
Lead departmental briefings wellness education and cross-training programs.

5. Financial & Revenue Management

Manage spa P&L including forecasting budgeting and achieving targeted revenues and GOP.
Oversee inventory procurement and cost controls for treatments linen uniforms and retail.
Implement strategic promotions upselling training and dynamic pricing.
Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g. packages retail memberships).

6. Sales Marketing & Branding

Drive annual wellness marketing calendar including events retreats seasonal offers and partnerships.
Ensure alignment with Raffles & Fairmont brand standards across all collateral signage and treatment menus.
Represent Spa & Wellness in media opportunities VIP briefings and site inspections.
Partner with PR and marketing for local and international brand exposure.

7. Sustainability & Compliance

Ensure the use of sustainable products reduce single-use plastics optimize energy and water consumption and promote environmental awareness among the team to deliver responsible luxury in every guest experience.
Ensure full compliance with ALL Safe standards hygiene protocols and health regulations.
Coordinate emergency and safety training specific to spa and fitness environments.

Additional Information :

Understanding of ultra-luxury guest expectations and brand alignment.
Experience in project coordination scheduling and document control during pre-opening stages.
Experience in Pre- Opening is a must.
A proactive anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with luxury standards.

Remote Work :

Employment Type :

Full-time

Qualifications :

1. Strategic Leadership

Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra-luxury positioning and wellness philosophy.
Lead business planning annual budgeting and capex development for the Spa & Wellness division.
Create long-term vision for spa and wellness innovation including new treatments retail concepts and lifestyle experiences.
Actively participate in hotel executive and wellness cluster meetings.

2. Operational Excellence

Oversee all areas of spa operations: treatments wellness therapies fitness relaxation areas guest journey and retail.
Ensure daily operational excellence through regular walkthroughs LQA audits ALLSafe protocols and preventive maintenance coordination.
Develop and implement SOPs to ensure consistency safety hygiene and service quality.

3. Guest Experience & Personalization

Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.
Personalize guest journeys through pre-arrival profiling in-treatment customization and post-stay recommendations.
Lead VIP coordination guest recovery and guest preference mapping.

4. Team Leadership & Culture

Recruit train and mentor a passionate and professional wellness team fostering a culture of care and excellence.
Conduct regular performance reviews development plans and team engagement sessions.
Align team behaviors with Raffles & Fairmont values ensuring cultural and emotional intelligence in all interactions.
Lead departmental briefings wellness education and cross-training programs.

5. Financial & Revenue Management

Manage spa P&L including forecasting budgeting and achieving targeted revenues and GOP.
Oversee inventory procurement and cost controls for treatments linen uniforms and retail.
Implement strategic promotions upselling training and dynamic pricing.
Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g. packages retail memberships).

6. Sales Marketing & Branding

Drive annual wellness marketing calendar including events retreats seasonal offers and partnerships.
Ensure alignment with Raffles & Fairmont brand standards across all collateral signage and treatment menus.
Represent Spa & Wellness in media opportunities VIP briefings and site inspections.
Partner with PR and marketing for local and international brand exposure.

7. Sustainability & Compliance

Ensure the use of sustainable products reduce single-use plastics optimize energy and water consumption and promote environmental awareness among the team to deliver responsible luxury in every guest experience.
Ensure full compliance with ALL Safe standards hygiene protocols and health regulations.
Coordinate emergency and safety training specific to spa and fitness environments.

Additional Information :

Understanding of ultra-luxury guest expectations and brand alignment.
Experience in project coordination scheduling and document control during pre-opening stages.
Experience in Pre- Opening is a must.
A proactive anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with luxury standards.

Remote Work :

Employment Type :

Full-time

Key Skills

Crisis Management
Marketing
Public Relations
Fundraising
Media Relations
Constant Contact
Strategic Planning
Social Media Management
Team Management
Public Speaking
Wordpress
Writing Skills

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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