SOServiceNowCSMDeveloper2025

Key Responsibilities:

• Implement and configure ServiceNow CSM applications including Case Management Customer Portal Knowledge Management Communities and Agent Workspace.

• Implement CSM workflows playbooks entitlements SLAs and service channels (email chat phone virtual agent).

• Develop UI policies business rules client scripts flow designer flows and integrations for CSM use cases.

• Configure Customer Service Portal for end-users and enhance self-service capabilities.

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  Integrate CSM with ITSM FSM and other enterprise applications.

• Ensure adherence to ServiceNow best practices security and coding standards.

• Collaborate with stakeholders to gather requirements design solutions and perform unit testing.

• Troubleshoot and resolve platform/application issues ensuring smooth delivery of CSM capabilities.

• Stay up to date with the latest ServiceNow releases (Utah Vancouver Washington etc.) and features related to CSM.

Required Qualifications:

24 years of hands-on experience in ServiceNow ITOM.

1. Strong knowledge of ServiceNow CSM modules

2. Experience with ServiceNow scripting (JavaScript Glide APIs) Flow Designer Integration Hub.

3. Familiarity with portal development (Service Portal / CSM Portal).

4. Experience with REST/SOAP integrations and authentication methods (OAuth2 SAML JWT).

5. Understanding of ITIL/ITSM processes and how they align with CSM.

6. ServiceNow CSA (Certified System Administrator) required.

7. Strong analytical problem-solving and communication skills.

Preferred Skills:

• ServiceNow CSM Implementation Specialist Certification preferred.

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  Experience working in Agile/Scrum environments.

Qualifications :

Bachelors degree in Computer Science Information Technology or related field.

Additional Information :

2-4 years experience in ServiceNow development.

Remote Work :

No

Employment Type :

Full-time