Data Center Technical Support TechnicianData Center Operations, Data Center Ops (DCO)

Amazon Web Services Infrastructure Services team provides comprehensive technical support throughout the design planning delivery and operation of Amazon Web Services infrastructure. We support data centers and the servers storage networking power and cooling equipment that ensure the customers of Amazon Web Services have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations technical support managers and other vital roles. Youll collaborate with people across Amazon and our operating partners to help Amazon Web Services deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for the customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Technician provides technical support to designs installs & maintains the large Cloud Computing Infrastructure in our Data Centers. We are looking for skilled Data Center Technical Support Technicians with a passion for technology to help us expand the support of DC infrastructure operation to the next level.
The Our data centers to be supported are large-scale high-density centers where you will be working on changing the face of Cloud technology. Hired Candidates need to work in Zhongwei city of the Ningxia Hui Autonomous Region


Key job responsibilities
Problem solving primary point of contact for all systems and network hardware problems
- Maintain a high level of system reliability by prioritizing and resolving issue efficiently
- Troubleshoot technical issues on various platforms ranging from systems to networking
- Remediation of physical layer outages hardware diagnostics and replacement
- Meet on call requirements and response during shift rotations
- Support installation of server racks in line with internal SLAs
- Data Center Technical Support point of contact for all High Severity issues
- Meet SLAs for internal customer uptime
- Supporting operating partners to interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
- Project Management deliver small to mid-scale projects including the support of Data Center rollout
- Participate in team meetings for metric analysis and project status updates
- Share knowledge with other technical staff on the best practices related to all service owner issues Write and enhance technical and operational processes and procedures


About the team
About Amazon Web Services
Diverse Experiences
Amazon Web Services values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Web Services
Amazon Web Services is the worlds most comprehensive and broadly adopted cloud platform. Amazon Web Services pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust Amazon Web Services robust suite of products and services to power their businesses.

Inclusive Team Culture
Amazon Web Services values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.



- 2 years of computer hardware troubleshooting and repair experience
- 1 years of computer networking experience
- Bachelors degree

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.