Customer Consultant The Gas Hub
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Consultant The Gas Hub
Wellington
Fixed-term (6 months) - Full-time (starting 12 January 2026)
Were looking for an all-round customer experience superstar!
Providing an outstanding customer experience is our highest you are passionate about finding ways to surprise and delight customers are experienced in navigating a number of technical systems and processes and can multi-task were keen to hear from you!
We are looking for someone who is:
- Experienced in providing exceptional customer service
- A natural problem-solver and quick learner
- A Passionate team player
- Call centre experience would be an advantage but not essential.
Whats in it for you
- Hybrid working environment
- Great office environment team culture & social activities
- Health and Wellness flu vaccinations access to regular health checks fruit in the office work/life balance initiatives
- Awesome central location close to the capitals best cafés shopping eats and bars
More about the role
The Powerco Customer Hub is the central point for all customer queries coordinating customer connection processes and delivering outstanding customer service at each point to ensure an amazing customer experience.
Powerco Customer Consultants ensure that our customers through calls webchat emails and web enquiries to have a seamless stress-free experience every time they interact with will be managing a range of customer queries and requests providing an experience that is focused on quality vs quantity and supporting our wider teams to deliver on contracts and specialised projects.
In your day to day work you will be:
- Supporting customers via different channels calls emails texts & webchat
- Arranging managing and coordinating project work requests from job creation to closure
- Quality checking documentation and data from our contractors
- Using systems such as SAP Salesforce ArcGIS and CWMS (experience in these systems isnt required)
- Building strong relationships with contractors gas billing companies gasfitters and internal teams
If youre a passionate team playerApply now!You might just be exactly what were looking for!
Applications close: Friday 5 December 2025
Applications will be reviewed as they are received therefore early applications are encouraged as screening and hiring may begin mentioned above - the successful candidate must be available to start on 12 January 2026.
Our ability to get the best out of people is what sets Powerco apart. We realise that candidates especially from underrepresented and neurodiverse backgrounds often wont apply for roles unless they meet ALL the encourage anyone who shares our passion for connecting communities to apply for any role that aligns to your strengths and interests. We will provide a safe space where you can bring your whole self to work and thrive.
If you would benefit from support or adjustments in order to participate equitably in the recruitment process please phone or email
Required Experience:
Contract
Key Skills
- Lube Oil Systems
- Engineering Department
- Air Systems
- MW
- PMS
- PLC
- Auxiliary Systems
- Electronic Circuitry
- Limit Switches
- Mechanical Equipment
- Propulsion Plant
- fuel systems
- Intermediate Maintenance
- Administrative Procedures
- Air Compressors
About Company
Powerco is the second-largest gas and largest electricity distributor in New Zealand. It is one of only two companies to distribute both electricity and natural gas through their network.
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