Case Manager
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Job Location:
Baltimore, MD - USA
Monthly Salary:
$ 54886 - 76981
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
The Attorney General is the chief legal officer of the State of Maryland. The Office of the Attorney General (OAG) has the general charge supervision and direction of the States legal business acting as legal advisors and representatives of the major agencies various boards commissions officials and institutions of State Government. The OAG also protects the public by civil enforcement of antitrust civil rights consumer protection and securities laws and regulations and by the prosecution of organized crime Medicaid fraud environmental crimes insurance fraud state tax evasion and other statutorily assigned matters. As Marylands 47th Attorney General Anthony G. Brown leads the Office with a critical focus on equity justice and fairness.
GRADE
13
This position offers a salary range of $54886 - 76981 with potential for advancement up to $84995 based on qualifications equity and hiring guidelines. Initial salary offers are determined by qualifications experience and available budget and typically do not exceed $76981.
LOCATION OF POSITION
Office of the Attorney General
Consumer Protection Division
Health Education and Advocacy Unit
200 St. Paul Place
Baltimore Maryland 21202
Baltimore Maryland 21202
Main Purpose of Job
The Health Education and Advocacy Unit (HEAU) is seeking a dedicated and compassionate individual to join our team as a Case Manager. The Consumer Protection Division HEAU plays a vital role in protecting and empowering Maryland consumers by:
- Assisting individuals in resolving billing disputes with health care providers and insurers.
- Helping consumers navigate health insurance coverage denials and appeals.
- Educating the public about their healthcare rights and responsibilities.
- Advocating fair and equitable access to healthcare services.
The Unit handles about 2000 consumer complaints 4500 hotline calls and 6000 emails annually highlighting the importance of our work. Our team includes two attorneys a case manager an administrative assistant and seven ombudsmen along with volunteers interns and law clerks who support us year-round.
Join our team if you are passionate about assisting individuals in navigating complex healthcare systems and wish to be part of a mission-driven group that advocates for consumers and promotes health equity.
POSITION DUTIES
The Case Manager is essential to HEAUs mission of advocating for and assisting Maryland healthcare consumers by performing these key responsibilities:
- Receive and process consumer complaints submitted via mail email fax and online.
- Input complaint data into the HEAU database and maintain accurate records.
- Generate reports from databases.
- Draft and send referral or acknowledgment letters and other correspondence.
- Monitor and respond to emails in the HEAU inbox within established timeframes.
- Communicate with consumers healthcare providers insurers and other stakeholders via phone email and written correspondence.
- Close case files.
- Assist in preparing data for reports and perform database maintenance.
- Provide administrative support including document preparation file management and meeting preparation.
- Assist with the general administration.
- Candidates should possess excellent written and verbal communication abilities strong organizational skills and attention to detail. They must be capable of working both independently and collaboratively with colleagues.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience:One year of administrative staff or professional work.
Notes:
1. Candidates may substitute 30college credit hours from an accredited college or university forthe required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that includedregular use of independent judgment and analysis in applying and interpreting complex administrative plans policies rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the requiredexperience.
DESIRED OR PREFERRED QUALIFICATIONS
The ideal candidate will have:
- A bachelors degree from an accredited four-year college or university.
- One year of case management or healthcare related customer service experience.
- Proficiency in Microsoft Office Suite (Word Excel Outlook Teams).
- Knowledge of or experience with health insurance or medical billing.
- Experience with database systems (e.g. SQL MS Access Salesforce etc.) or electronic health record systems.
LICENSES REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland.
SELECTION PROCESS
Applicants who meet the minimum and selective qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education training and experience as they relate to the requirements of the position. Therefore it is essential that you provide complete and accurate information on your application and answer all supplemental questions. Please report all related education experience dates and hours of work. Clearly indicate your college degree and major on your application if applicable. For education obtained outside the U.S. any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).
Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect/incomplete application forms will not be accepted. Please include start/end dates and detailed job duties for each work experience.
Successful candidates will be placed on the eligible list for at least one year. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
BENEFITS
The successful candidate will be eligible for subsidized health benefits (medical prescription dental and vision coverage) and life insurance; leave including annual (vacation) personal sick and paid parental leave; and will be eligible for participation in a contributory defined benefit pension plan in which they are vested after ten years. State employees are eligible to participate in two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan. The State also offers a free mass transit benefit for local bus and express bus services.
FURTHER INSTRUCTIONS
Online applications are STRONGLY preferred. Please upload a resume in addition to the on-line application. If the online application process is not available please send your paper application and supplemental questionnaire to or fax to . TTY Users: call via Maryland Relay.
If you have specific questions about recruitment email
The Office of the Attorney General is an equal opportunity employer that encourages all interested persons to apply regardless of race color religion or belief ancestry national origin age marital status sexual orientation gender identity and/or expression disability pregnancy family or parental status veteran status genetic information or any protected category prohibited by local State or federal laws.
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
