Legal Operations Principal Co-ordinator

About this role

As the Legal and External Affairs Operations Support you will play an important role in the handling and administration of key processes and risk management activity across Legal and External Affairs. You will be responsible for providing support to the leaders and teams across Legal and External Affairs to ensure that they can provide the highest level of support to the business while remaining well managed. You will report directly into the Head of Employment in Legal and External Affairs.

What youll do

• Undertake risk management work including ensuring the Legal and External Affairs team keep process documentation procedures controls and testing and Google drive management up to date

• Supplier invoice management and administration

• Supporting External Affairs leadership with internal and external relationship management and administrative tasks

• Supporting the centralising of Legal and External Affairs horizon scanning activities

• Supporting the Commercial and Tech Team with the administration of its contracts work and associated document and Google drive management

• Supporting the Dispute and Financial Crime Team with establishing merchant recovery processes and Police Liaison administrative activities

• Administration and filing of information to COEPs Regulators in particular the Financial Conduct Authority

• Providing general administration support to Legal and External Affairs including supporting collating information for reporting to internal stakeholders and administrative support for the CI&I team and the Fun and Community Team

What were looking for

• Experience of providing effective and efficient operational and/or administrative support in a large team

• Confidence with data entering and extraction from FUSE

• Ability to identify and implement innovative operational and process improvements

• Record of showing a high level of integrity and discretion given the sensitive nature of the work you would be exposed to

• Organisational skills specifically the ability to handle and record large volumes of data using spreadsheets

• Experience with using Google Sheets

• Being able to adapt working style to meet the challenges of an unpredictable and continually evolving environment and workload

• Strong communication skills to enable effective collaboration with a variety of stakeholders

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. Wed love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women the LGBTQ community and ethnic minority candidates.

Where and how youll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

Were big on collaboration and connection so youll be based in our Nottingham office 3 days a week on Tuesdays Wednesdays and Thursdays.

Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.

Whats in it for you

• Bring us all this - and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym subsidised restaurant mindfulness and music rooms

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.