Critical Response Engineer Escalation Engineer (FlashBlade)

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

• Serve as theLead Technical Escalation Pointfor complex and high-severity issues (P1/P2) involving the FlashBlade product line driving investigations and resolution from initial escalation to final root cause analysis.
• Deliver onsite support for complex escalationsthat fall outside standard procedures. This includes investigating physical environmental issues and when critical managing the installation decommissioning or upgrading of FlashBlade arrays.
• Rapidly diagnose and resolveissues in complex multi-platform environments (on-premise cloud multi-vendor) utilizing deep technical expertise including potential on-site deployment for critical customer situations.
• Collaborate closely with Pures global Engineering teams(Development Sustaining) to reproduce defects validate fixes and champion supportability improvements based on field experience and customer insights.
• Develop and publish technical content(Knowledge Base articles whitepapers) in partnership with the PEAK team to scale support knowledge and empower the broader Technical Support Engineer (TSE) team and customers.
• Act as atrusted technical advisorto the TSE organization reviewing escalation submissions (JIRAs) and mentoring colleagues on advanced troubleshooting techniques to reduce the overall escalation rate.

• Advanced Troubleshooting and Systems Expertise: Proven deep-level expertise in complex systems architecture including Linux Networking (TCP/IP DNS SMB NFS S3) and virtualization platforms (e.g. VMware Hyper-V).
• FlashBlade and Distributed Systems Knowledge: Full understanding of the architecture configuration and operational best practices for distributed file systems object storage or FlashBlade specifically.
• Crisis Management and Customer Communication: Exceptional ability to manage highly stressful customer-facing technical escalations providing clear concise and professional communication to both technical staff and executive-level management.
• Technical Interoperability Skills: Experience diagnosing and resolving issues across multi-vendor environments including cloud architectures (e.g. AWS Azure) and storage-adjacent technologies.
• Flexibility and Initiative: Willingness to travel globally often on short notice and participate in an on-call rotation to address critical time-sensitive customer needs.
• Location: We are primarily an in-office environment and therefore you will be expected to work from thePragueoffice in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

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WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.