Technical Support Engineer

Cohesity is the leader in AI-powered data security. Over 13600 enterprise customers including over 85 of the Fortune 100 and nearly 70% of the Global 500 rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas enterprise data protection business the companys solutions secure and protect data on-premises in the cloud and at the edge. Backed by NVIDIA IBM HPE Cisco AWS Google Cloud and others Cohesity is headquartered in Santa Clara CA with offices around the globe.

Weve been named a Leader by multiple analyst firms and have been globally recognized for Innovation Product Strength and Simplicity in Design and our culture.

Want to join the leader in AI-powered data security

Join Cohesity as aTechnical Support Engineerand become part of a team that is reshaping data role will focus on supporting and resolving data protection issues in traditional platforms DataProtect NetBackup Appliances Cloud databases and more as you collaborate closely with highly skilled engineers from our team striving to deliver flawless support and powerful solutions to our global are looking for a passionate Technical Support Engineer who possesses deep technical expertise excellent troubleshooting experience outstanding customer service and communications skills.

HOW YOULL SPEND YOUR TIME HERE:

• Work with Cohesity customers to provide a timely resolution to technical issues.

• Use available tools to investigate and troubleshoot technical issues

• Record customer interactions including investigation troubleshooting and the resolution of issues

• Work closely with Cohesity engineering and account management teams

• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions

• Provide the best experience possible for Cohesity customers

• Manage workload to ensure that all customer issues are resolved in a timely manner

• Assist in the development of comprehensive and reusable self-service solutions for future incidents

• Develop knowledge base articles.

• Determine and communicate recommendations on Support readiness for new products and features

• Provide feedback to improve productquality/functionality

• Shifts may include standard business hours and/or early evenings nights to cover weekdays weekends and holidays.

WED LOVE TO TALK TO YOU IF YOU HAVE SOME OF THE FOLLOWING:

• 3 years experience as an Enterprise Technical Support Engineer

• Strong communication and customer handling skills

• Experience working in a Storage Networking and/or Virtualization environment

• Strong understanding of Operating Systems

• Ability to analyse system diagnostics and clearly articulate the issue for the customer

• Good understanding of debugging utilities with an emphasis on tcpdump strace wireshark

• Experience with remote file access protocols including NFS SMB (CIFS)

• Solid experience with storage-related concepts including virtualization and data protection (e.g. VMware Commvault Symantec DellEMC NetApp)

• Performance analysis experience

• Bachelors Degree in Computer Science Computer Networking or related with experience OR MS degree in Computer Science Computer Networking or related

• Demonstrated ability to leverage AI tools to enhance productivity streamline workflows and support decision making

• Must be fluent in English. Additional languages would be an advantage

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us atCOHESITY or for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply provided they have the right to work in the job location.