Vice President, Sales Executive – CCaaS (UK&I)

London - UK

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.

Vice President Sales Executive CCaaS (UK&I)

An exceptional opportunity to join a global leader in Customer Experience transformation and cloud contact centre innovation.

About TTEC Digital

At TTEC Digital our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day we partner with leading global brands to design deploy and optimise innovative Contact Centre as a Service (CCaaS) AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or citizens.

As we continue to expand across EMEA were growing a passionate people-first culture driven by proven leadership technology expertise and a commitment to transforming how our clients deliver meaningful experiences.

TTEC Digital is proud to be a global leader in CCaaS AI and CX solutions holding top-tier partnerships with major technology providers including NiCE Genesys Microsoft Five9 Google and Cisco. Our reputation is built on delivering transformational outcomes through multi-vendor best-of-breed cloud contact centres and AI solutions.

The Role

The New Business Sales Vice President - CCaaS Solutions as a sole contributor is responsible for driving new business revenue across the UK&I. This role focuses on identifying developing and closing opportunities with Enterprise and Mid-Market clients seeking to modernise their customer engagement through CCaaS AI and digital CX transformation.

Youll lead the full sales lifecycle from prospecting through to contract closure working collaboratively with internal teams and vendor partners to deliver market-leading cloud contact centre solutions.

This is a strategic consultative sales role that requires a deep understanding of CCaaS platforms (e.g. NICE Genesys Five9 Microsoft Google Cisco etc) and the value they bring to customer engagement operational efficiency and business outcomes.

Key Responsibilities

Generate new business revenue through the sale of multi-vendor CCaaS and CX transformation solutions.

Develop and manage relationships with C-level stakeholders to position TTEC Digital as a trusted advisor in cloud contact centre and customer experience strategy.

Collaborate with internal Business Development Solution Architecture and Delivery teams to design tailored solutions aligned to client goals.

Partner with leading CCaaS technology providers (e.g. NICE Genesys Google Cisco etc) to build joint go-to-market and co-sell strategies.

Lead the full sales process from prospecting and qualification to proposal negotiation and closing while maintaining accurate forecasting in Dynamics CRM.

Build strong collaborative relationships with vendor partner sales teams to maximize joint pipeline and new revenue opportunities.

Present compelling proposals and RFP responses that demonstrate commercial acumen innovation and clear business value.

Consistently meet or exceed new business revenue targets.

What You Bring to the Role

7 years experience in new business sales within the Contact Centre / CCaaS / Digital CX space.

Proven success selling cloud contact centre and AI-driven CX solutions across one or more leading vendor ecosystems (NICE

Genesys Microsoft Five9 Google Cisco etc).

Track record of closing multi-year multi-million-pound deals within Enterprise or Mid-Market segments.

Deep understanding of customer experience transformation omnichannel engagement and contact centre technology trends.

Ability to build and maintain executive-level relationships and influence strategic technology decisions.

Experience leading complex bid teams and collaborating with cross-functional stakeholders to deliver winning solutions.

Strong consultative outcome-oriented selling skills underpinned by a passion for customer experience and innovation.

Excellent presentation negotiation and communication skills.

Comfortable operating both independently and collaboratively within a high-growth fast-evolving environment.

About Us

TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Chief