Senior Product Manager Fraud

Available Locations: Hybrid -Austin

About the Department

As a Product Manager at Cloudflare you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of software development design and business strategy. We shape high-level product goals but also get our hands dirty. On an average day you might pitch a concept to senior leadership create a launch plan with marketing work with designers to conduct user research prototype a new feature iterate on a spec analyze usage data and pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs influencing business strategy feature specification and working with engineering to develop our software.

About the Role

Cloudflare provides a turnkey Bot Management solution that protects customers from unwanted automated traffic. As attackers have evolved more sophisticated attacks that specifically target high value endpoints (like login account creation or checkout pages) involve humans working in conjunction with automation. We are hiring an experienced Product Manager both to help us launch a new product directly targeted at solving these fraud use cases as well as helping lead a team or product managers working to improve our existing bot management offerings.

As Senior Product Manager for Fraud your job will be to:

• Ensure customers are able to easily identify whether behavior is coming from valid users or threat actors that have compromised user accounts.
• Build innovative solutions to customers application security problems that leverage the unique strengths of Cloudflare: a massive highly interconnected network spanning the world threat intelligence distilled from an unparalleled vantage point on the Internet and a high-velocity engineering organization that ships early and often.
• Harness cutting edge machine learning (ML) techniques to build solutions that detect and mitigate application security threats with minimal customer involvement.
• Think through how to make a great easy-to-use product that customers love and drive the full product life cycle from core user needs discovery through to pricing and packaging. Ship continuous software and process improvements to support your products sustained growth.

What Youll Do

As a member of the growing team of product managers your responsibilities include:

• Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
• Be an expert on the domain the market the trends. Evangelize the vision constantly so all stakeholders are aligned have context and understand where we are going.
• Represent the customer. Be the champion and voice of customers. Build intimate personal customer relationships. Bring the customers voice into the creation process.
• Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable accurate roadmap.
• Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and other stakeholders. A collaborative attitude is essential to the job.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Develop new opportunities. With your finger on the pulse of the market the customers and the engineering teams you are uniquely positioned to bring new products to market that solve real customer problems.

Examples of desirable skills knowledge and experience

You are entrepreneurial-minded and thrive in a fast-paced and goal-driven environment. You have outstanding communication and collaboration skills and are able to work with a diverse group get consensus and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise SaaS or security technologies. You have a passion for building SaaS products and want to solve the problems of performance security and reliability of the Internet.

• 4 years of experience in product management or solutions engineering
• 2 years of experience working directly with customers on security products
• 2 years of software engineering or software deployment experience preferred
• The ability to work in a fast-moving and ever-changing environment
• 2 years of product management or equivalent experience with demonstrated ability to discover opportunities and then define and deliver products.
• Exceptional communication presentation organizational and analytical skills.
• Demonstrated ability to lead drive consensus and deliver in a matrix organization with multiple stakeholders.
• Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment.
• Experience balancing execution agility and culture at a fast growing business.
• Strong technical abilities. You are intimately familiar with modern software development practices used to build and deploy applications and data systems. Youve preferably been working full time on a software delivery team.
• Deep customer and stakeholder empathy. You must be not only the voice of the customer but at various times the voice of marketing finance engineering support and ops. You must be able to channel many points of view.
• Experience working with data analysis at scale. An understanding of how to make big data small.

Bonus Points

• Theoretical and practical knowledge of how the Internet works at layers 1 through 7.
• Direct experience solving translation or account fraud.
• Experience in Bot Management or distinguishing automated from valid user traffic.
• A solid understanding of RESTful API design & documentation.
• Experience developing pricing for new enterprise SaaS products.
• Scripting/programming experience (Python Go etc.) and familiarity with data analysis tools (eg SQL pandas).

Compensation

Compensation may be adjusted depending on work location.

Equity

This role is eligible to participate in Cloudflares equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses support caregiving build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.