Technical Support Engineer (AdTech)

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data media and technology together to deliver results and growth to both advertisers and publishersno matter the screen or location no matter who what or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers Verves solutions are trusted by more than 90 of the United States top 100 advertisers 4000 publishers globally and the worlds top demand-side platforms. Learn more at.

This is a full-time position with three days per week in our Stockholm office.

About the role

In this role you will be collaborating with internal and external stakeholders helping them to understand why the platform behaves a certain way and guide them through best practices in programmatic advertising collaborate with the product and engineering teams to resolve issues etc. To thrive in this role you should be an analytical thinker with problem-solving mindset comfortable communicating technical concepts in simple terms.

What you will do

• Provide technical support for internal stakeholders (Account Managers Customer Success Managers) and external customers

• Troubleshoot issues related to campaign delivery performance and configuration

• Diagnose and configure tracking tools (segments conversion pixels events)

• Investigate budget delivery irregularities and platform anomalies

• Generate analyze and explain custom reports

• Assist with billing-related topics such as invoices and credit limits

• Document recurring issues and propose improvements to product and engineering teams

• Explain system logic and programmatic advertising principles in user-friendly terms

What You Will Bring

• Experience in programmatic advertising ad operations or digital advertising

• Understanding of CPM CPC CPA CTR ROAS and attribution models

• Knowledge of tracking technologies (pixels events segments cookies IDs)

• Ability to analyze datasets and interpret campaign performance

• Strong communication skills for both technical and non-technical audiences

• Ability to multitask and manage support queues efficiently

• Bonus: experience with DSPs SSPs DMPs or analytics platforms

What We Offer

• Be part of a multicultural team that is bringing advertising to the next level

• You will learn and evolve in an empowering environment characterized by entrepreneurial actions

• Responsibility independence and an opportunity to participate in projects that have a significant impact on Verves success

• 3 Wellness days per year (in Q1 Q2 & Q3) and Employee Assistance Program to help you maintain your well-being

• Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes

• Work and Travel Program (monthly raffle after 2 years of employment)

• We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus

• Align your interests with the companys success and take part in our Employee Shares Purchase Plan

• You will be entitled to 25 holidays per year in addition to any of the public/bank holidays

• Enjoy food and beverage benefits with colleagues and have fun during team events

• Healthcare allowance SEK 5000 yearly (Friskvårdsbidrag) and Pension

• Transportation allowance SEK 580 monthly

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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