Shop Manager

Salary: 26500

Hours: 37.5 hours per week (5 full days Monday to Sunday)

Location: Royton Oldham

Responsible to: Area Manager

Responsible for:Assistant Shop Manager Retail Assistant Volunteers

Benefits: Entry into Peoples Pension death in service benefit (3 x salary) out of pocket expenses free on-site parking free access to confidential and extensive wellbeing support generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee pro rata for part time) day off for yourbirthday! free tea / coffee sight tests and flu jabs and excellent learning and development opportunities.

OVERVIEW OF ROLE

Every penny of profit made by our shops helps us continue to be here for the children and families who desperately need our support. Our shops are also an essential part of the local community a place for people not just to donate or shop but to build careers volunteer and support our cause. Theyre also a vital way for us to share the magic of Forget Me Not far and wide.

As Shop Manager youll have the shop running like clockwork and the team of dedicated volunteers achieving sales targets and delivering excellent customer this hands-on role your excellent talent for organisation will ensure the effective management of a team of colleagues and volunteers to achieve sales targets and maintain excellent merchandising standards.

As one of our ambassadors in the community youll help us deliver class-leading customer service while also complying with hospice and retail policies and procedures and security health and safety standards in the shop.

JOB DESCRIPTION

Role Summary

Our vision is to deliver pioneering care through pregnancy childhood and loss wherever families need us whatever the future holds. This role supports our vision by leading motivating and inspiring a team consisting of staff and volunteers to maximise the profit from the shop which will directly support the work of the hospice this will be delivered by delivering and exceed agreed KPI performance targets.

Deliver first class Customer Service across all areas of the shop operation whilst ensuring that all of the hospice retail and online (where applicable) policies and procedures are complied with and ensuring that the appropriate standards of security health and safety and basic store standards are in place at all times.

To find out moreabout working for Forget Me Not Childrens Hospice please see ourrecruitment pack

Main Duties and Key Responsibilities

Income & Budgets

• Achieve and wherever possible exceed sales budgets for the shop and online department and proactively address any shortfall in sales with support from the Area Manager.
• Manage the Gift Aid process effectively and efficiently.
• Research monitor and develop pricing structures to ensure price levels for the shop maximise profit.(e.g. to include seasonal changes external events etc.).

Customer Service/ Public Relations

• Proactively drive excellent customer service both in the shop and online (where applicable)
• Proactively promote Forget Me Not Childrens Hospice campaigns and core messages as directed by Area Manager.
• Act as a local Forget Me Not Childrens Hospice Ambassador in the local community ensuring that all customers are valued by staff and volunteers.
• Enhance Forget Me Not Childrens Hospice image through a professional retail service ensuring that all queries about our services are answered promptly.
• Ensure shop and eBay (where applicable) Facebook pages are managed within policy guidelines.

Merchandising Premises & H&S

• Establish and maintain high standards of merchandising throughout the shop creating innovative merchandise displays and making maximising use of window and internal display opportunities.
• Ensure eBay and online shop reflect a high standard of photography and description content (where applicable).
• Achieve and maintain a high standard of housekeeping and cleanliness throughout the shop and online (where applicable) areas.
• Ensure that all statutory responsibilities are met including Fire and Health & Safety Regulations.
• Be the designated key holder opening and closing the premises.

Stock

• Ensure the shop and eBay shop (where applicable) have sufficient high quality donated stock by proactively developing and implementing plans to increase local donations and by liaising with the Area Manager when required.
• Work with the local community and businesses to develop regular donations of good quality stock.
• Monitor and rotate stock so that no items remain on the shop floor longer than agreed time limits and it is processed efficiently transferring stock to other shops as necessary.
• Monitor eBay listings to ensure items are not listed for long periods of time (where applicable).
• Ensure that the stock sorting areas are organised efficiently and safely at all times.
• Use management information and reports available to ensure the shop eBay and online shop (where applicable) are commercial and that price ranges are in-line with optimum levels.
• Work with the online team to ensure that a sufficient stock pipeline is maintained (where applicable).
• Promote the furniture collection and house clearance services.
• Adhere to stock management procedures.

Team and Cost Management Responsibilities

• Lead by example and adhere to all hospice online (where applicable) and retail policies and procedures.
• Ensure the shop and online department (where applicable) are sufficiently staffed at all times and staff and volunteers are effectively managed on a daily basis. Allocate workloads fairly and consistently.
• Manage all shop and online (where applicable) resources effectively including shop consumables and do not exceed expenditure budgets.
• Create and lead a pro-active plan to attract and retain new Volunteers to the shop and online (where applicable) with the Volunteer Business Partner.
• Attend regular Manager Meetings and any other meetings on behalf of the hospice as indicated by the Area Manager.
• Conduct regular team meetings within shop and online (where applicable) staff and volunteers updating them on the progress of the retail department the hospice the hospices strategy and the overall business objectives and targets

Administration

• Ensure all administration is completed actioned mailed and filed securely and correctly within hospice online (where applicable) and retail guidelines.
• Ensure that all Forget Me Not Childrens Hospice administrative and financial procedures are followed including banking petty cash and monetary donations.
• Ensure that all electronic records and e-mails are actioned or responded to appropriately and within timeframes set complying with the GDPR and hospice security procedures.
• Complete mandatory training when requested.

Security

• Ensure staff are security conscious and are following the correct procedures.
• Ensure all premises are secure and report any concerns to the Area Manager.
• Be the key point of contact on security and inform the relevant bodies where there has been or where there has been a suspicion of a breach of any security procedures.
• Ensure that all staff and volunteers follow the correct cash handling and stock handling procedures within the shop and online at all times.

We expect all staff to undertake any other duties within the scope spirit and purpose of the job the title of the post and its grading as requested by your line manager or their higher level of authority on behalf of the charity.

Person specification

Skills and experience

Essential:

• Experience of working in a retail management role.
• Experience of people management.
• Strong team player willingness to get stuck in with day to day operational tasks when required.
• Able to demonstrate strong communication and organisational skills.
• Strong commercial acumen.
• Ability to prioritise workload dealing with multiple work streams and able to quickly adapt to change.
• IT Literate excellent skills using Microsoft packages.
• Excellent standards of record keeping both written and computerised.
  

Desirable:

• Charity retail experience would be highly desirable.
• Experience of working with KPIs and driving performance
• Experience of leading a large and diverse team

This role will involve weekend work so flexibility is essential.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;

• We will actively encourage and support under-represented groups to join us as employees
• We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required.
• We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles

Pleaseclick hereto view our full equality diversity and inclusion pledge