Head of Operations [100], Zürich Hybrid

As Head of Operations you will lead the systems culture and processes that keep Optiml running smoothly and scaling efficiently. Youll ensure that every part of our fast-growing organization operates in sync toward shared goals.

Your mission is to build and scale Optimls operational backbone: establish the processes information flows and performance systems that enable clarity accountability and speed. Youll drive company-wide alignment through OKRs and budget cycles strengthen collaboration across departments and ensure that culture people and finance all work in concert to power our next phase of growth.

This role combines strategic oversight with hands-on execution. You will partner closely with the CEO Co-Founders and department heads to translate vision into operating rhythm lead key company initiatives and reinforce a culture of ownership and performance.

We are seeking a senior operator with proven experience owning company-wide operations - not an office manager or admin role. If you thrive at the intersection of strategy systems and people (and love building the structure that empowers others to do their best work) this is your opportunity to shape Optimls next growth chapter.

About Optiml

Optiml is revolutionizing real estate with our Real Estate Decision Intelligence (REDI) softwarea new category of AI-powered technology that helps decarbonize buildings while optimizing asset performance.

Since our launch in April 2024 we have been scaling across Europe and the US receiving significant industry recognition and winning three major PropTech awards including:

2024 ULI Europe PropTech of the Year
2024 ZIA PropTech of the Year

We are backed by $6M in pre-seed funding from top-tier US and EU funds including Innovation Endeavors (the fund of former Google CEO Eric Schmidt) Planet A BitStone and Kompas.

Now we are expanding our operational capability to deliver on our vision strategy and scaling potential.

Tasks

Key Objectives

• Build and scale a lean high-performance company operations function covering HR finance culture and organizational processes.
• Drive company-wide alignment through OKRs budget cycles and transparent reporting structures.
• Establish scalable systems for performance management compensation and internal governance.
• Strengthen cross-departmental collaboration and ensure smooth information and decision flows across the organization.
• Partner with Co-Founder and Leadership team to support fundraising investor management and board preparations

Responsibilities

1 - Company & Business Operations

• Drive company-wide operational strategy - from annual planning to daily execution - assuring cross-functional alignment between departments and teams.
• Lead annual and quarterly OKR cycles company reviews and reporting to ensure focus and accountability.
• Continuously improve key processes across HR finance culture and compliance.
• Build and maintain effective information flows that enable transparency and strong (data-driven) decision-making.
• Generally support urgent operational requirements in the company from Commercial Delivery Product etc.

2 - Strategic & Executive Enablement

• Partner with Co-Founders and Leadership team to translate company vision into operational plans and measurable goals.
• Support fundraising activities investor updates and board meeting preparation.
• Lead or support cross-functional strategic initiatives that fall outside existing departments.
• Act as a thought partner to the CEO and Co-Founders ensuring focus on top priorities and disciplined execution.

3 - Organizational Development & People / HR

• Serve as the connective tissue between departments a liaison ensuring collaboration alignment and coordination without bureaucracy.
• Support in overseeing recruiting & hiring operations onboarding and talent processes; ensure scalable HR systems and policies are in place (with external support if needed).
• Develop and implement operational policies and procedures manage budgets and resources and ensure efficient day-to-day operations.
• Implement compensation frameworks role leveling and performance review processes.
• Support the evolution of Optimls organizational structure and cross-functional processes as the company scales (hybrid-friendly operating model)
• Anticipate operational bottlenecks and collaborate with departments to outline scalable solutions.
• Lead change initiatives that improve collaboration and efficiency.

4 - Financial & Legal Operations

• Support in overseeing budgeting forecasting and cost tracking ensuring financial visibility and discipline (with external support if needed).
• Coordinate cash flow and budget management.
• Manage relationships with external providers in accounting payroll and legal.
• Ensure compliance across jurisdictions (contracts HR data and finance).
• Support in implementing dashboards and tooling for financial and performance reporting in collaboration with all departments.

Requirements

• 510 years of experience in Tech startup operations and scaling startups from Seed to Series A/B (ideally B2B SaaS) - youve done it before with a track record of building operational systems that scale.
• Bachelors or Masters degree in a rigorous analytical discipline (e.g. Industrial Engineering Information Systems Operations Research Management Science Economics or Finance).
• Proven ability to design and lead cross-functional operations in fast-growing international environments.
• You lead through structure clarity and collaboration creating systems that empower teams rather than constrain them.
• Strong strategic and analytical thinking able to turn complex challenges into actionable data-driven plans & processes.
• A builder mindset: hands-on pragmatic and focused on data-driven outcomes over theory.
• Excellent communication and stakeholder management skills; adept with tools (Google & Microsoft Office suite Notion Slack Xero Hubspot etc.) and structured information flows.
• Experience in high tech sectors and fast-paced environments.
• Fluent in English; German proficiency nice to have.
• Swiss or EU citizenship (required at current company size.

Benefits

Impact: Play a critical role in scaling a company transforming how real estate decarbonizes.

Ownership: Build and own the operational backbone of a fast-growing startup.

Growth: Work closely with an exceptional founder team and gain exposure to all company functions.

Culture: Join a mission-driven high-performance and collaborative team.

Benefits: Competitive salary equity options learning budget (CHF 1k) and additional insurance support.