Data Centre Operations Lead

Role: Data Centre Operations Lead.

Location: Rockville MD (Onsite).

Duration: 06 Months.

Job Description:

• Lead the data center operations team providing guidance training and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.
• Oversee the daily operations of data center facilities ensuring high availability and reliability of all systems.
• Manage data center infrastructure technology stack end to end VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc.
• Ensure adherence to operational standards and best practices.
• Drive the major incidents and potential incidents end to end with periodic updates to client stake holders for approvals/recommendations.
• Lead mentor and manage a team of data center operation engineers.
• Provide guidance and support for professional development and performance improvement.
• Coordinate and manage the teams daily activities ensuring alignment with organizational goals and priorities.
• Lead the response to data center incidents ensuring timely resolution and minimal impact on business operations.
• Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
• Develop and maintain incident management processes and procedures.
• Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
• Ensure that all hardware and software components are up-to-date and functioning optimally.
• Coordinate with vendors and service providers for maintenance and support activities.
• Monitor and analyze data center resource usage ensuring efficient utilization and avoiding over-provisioning.
• Conduct capacity planning to support future growth and demand.
• Implement optimization strategies to enhance performance and reduce operational costs.
• Ensure data center infrastructure adheres to security policies standards and best practices.
• Implement and maintain security controls to protect data and systems.
• Ensure compliance with regulatory requirements and industry standards (e.g. ISO 27001 HIPAA).
• Develop and implement disaster recovery and business continuity plans for data center operations.
• Ensure regular testing and validation of disaster recovery procedures.
• Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.
• Work closely with other IT teams business units and stakeholders to understand requirements and deliver solutions that meet their needs.
• Collaborate with vendors and service providers to evaluate and integrate new technologies and services.
• Communicate effectively with stakeholders providing regular updates on data center operations and performance.
• Maintain comprehensive documentation of data center infrastructure configurations processes and procedures.
• Generate regular reports on data center performance incidents and operational metrics.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.

Here are some technical responsibilities in detail.

Active Directory and Cloud Services

• Administer Azure AD manage security groups GPO SSO and application configurations.
• Handle public cloud directory services Oracle IDCS network/file shares SCP policies privileged user management and service account passwords.
• Conduct AD audits schema updates backup/restore services and assist with JSOX FDA and GQS audits.
• Manage ticket queues and follow up on aging tickets.
• End-to-end support for Active Directory Domains (Azure AD AD security groups GPO SSO application configurations etc.

IT Environment Monitoring

• 24x7 ITSM queue-based monitoring.
• Triage and first-level troubleshooting based on alert severity.
• Incident resolution using Standard Operating Procedures.

Vendor Coordination:

• Coordinate with vendors for infrastructure on public/private Cloud.
• Provide vendor contact details and escalation matrix.

Citrix Architecture and Optimization:

• Maintain Citrix architecture and seek continuous optimization.
• Participate in architecture design and planning with the steering committee.
• Recommend system and end-user performance improvements.
• Implement approved performance improvements.

Citrix Environment Support:

• Support Citrix environment and integrate with Otsuka-specific technologies.
• Order install update and maintain Citrix servers and tools.
• Assess consolidate upgrade and manage Citrix infrastructure including SDX appliances.
• Manage NetScaler infrastructure and upgrades.

IT Service Continuity and Disaster Recovery (DR) Services:

• Strategy and Policy Definition
• Coordination and Execution
• Data Management
• Testing and Reporting
• DR Activation and Coordination
• Review and Enhancement

Onsite and Remote Support:

• Onsite server support IMAC services and remote software installation.
• Decommissioning proactive evaluation and datacenter assessment.

Windows Server Management & Projects:

• Administer and monitor Windows servers including health checks and problem management.
• Manage local users groups shares and server disk/storage.
• Handle event logs vendor coordination and performance issues.
• Install and manage IIS apply security patches and troubleshoot clusters.
• Oversee DNS SCOM certificate management migrations and server deployments.

Linux Server Administration and Projects:

• User Administration - Manage user accounts environments and home directories.
• OS Package Administration - Add/remove OS packages and troubleshoot issues.
• Storage Management - Create/manage file systems logical volumes and clean up disk space.
• NIS and NFS Management - Administer NIS tables and services install/configure NFS servers.
• Network and Security - Configure/manage NTP DNS and implement security standards.
• OS Upgrade and Patching - Upgrade/patch Linux OS configure SSSD and AD manage disk and security.
• High Availability and Compliance - Build/configure HA environments enforce security and ensure regulatory compliance.
• Server Builds and Management - Install/configure NIS mail DNS servers and centralized syslog servers.

DC Power Tools:

• Tool Stack Logic Monitor MoogSoft Manage Engine Beyond Trust Password Safe Beyond Trust AD Bridge CommVault compliance Search Veritas Hubstor etc. Management and Support

Logic Monitor Administration:

• Installation and Configuration - Install and configure LogicMonitor Collectors and group servers for monitoring.
• Monitoring and Reporting - Configure monitoring settings create HLD/Templates/SOPs and integrate with Moogsoft.
• Maintenance and Troubleshooting - Backup/restore LogicMonitor Collectors troubleshoot devices and modify LogicModules.
• Consultancy and Coordination - Provide consultancy manage stakeholders oversee platform support and monitor infrastructure services.

Moogsoft Administration and Issues:

• Integration and Event Management -Resolve Element Layer Tool integration issues and missing events/alarms at the Moogsoft layer.
• Ticketing and Situation Formulation - Address ticketing problems with ITSM tools and inconsistencies in situation formulation/Cookbook.
• Maintenance and Upgrades - Fix maintenance window malfunctions and perform Moogsoft module upgrades.
• Configuration Management - Manage Moogsoft ReC Ipe additions/deletions/modifications and Cookbook enablement/disablement.
• TeamRooms and API Integration - Create/modify/delete Moogsoft TeamRooms and integrate Moogsoft AI Operations with vendor APIs to automate ticketing.
• Updates and Enhancements - Manage Moogsoft updates and enhancements.

Storage Backup & Data Management:

• Define performance data segregation backup restore archival retention reliability encryption security scheduling and access control needs.
• Recommend hierarchical storage solutions (shared/dedicated tiered storage platforms) and procedures to meet requirements and SLRs.
• Review and approve storage and backup solutions and procedures.
• Procure and manage data storage infrastructure (SAN NAS tape optical).
• Provide and manage backup and archival consumables for Otsuka facilities.
• Maintain data set placement manage data catalogs and configure Nimble SAN and NAS switches.
• Notify Otsuka of any data losses or risks.
• Perform data and file backups/restores per procedures and SLRs.
• Manage file transfers data movement and input processing for third-party media.
• Decommission storage and backup environments per policies.
• Develop and maintain backup schedules manage backup media and ensure data retention.
• Work with third-party vendors to archive data at secure offsite locations.
• Conduct media testing to ensure data recovery capability and integrity.
• Test end-to-end system recovery remediate flaws and coordinate with vendors.
• Recover files/data as required provide recovery updates and manage data replication to DR sites.

Minimum Qualifications / Skills:

• Bachelors degree in Computer Science Information Technology Electrical Engineering or a related field. Advanced degrees or relevant professional training are a plus.
• Minimum 10 years of experience in data center operations with at least 5 years in a leadership or senior technical role.
• Extensive experience in data center operations with a proven track record of managing large-scale data center environments.
• Strong leadership and team management skills with the ability to motivate and develop a high-performing operations team.
• In-depth knowledge of data center infrastructure including servers storage networking power and cooling systems.
• Excellent problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues.
• Experience with incident and problem management change management and capacity planning.
• Strong understanding of compliance security and regulatory requirements related to data center operations.
• Effective communication and interpersonal skills with the ability to interact with stakeholders at all levels.
• Experience in vendor management and contract negotiations.
• A proactive approach to continuous improvement and innovation in data center operations.

Preferred Qualifications/ Skills:

• Relevant certifications from Microsoft VMWare Citrix and Storage vendors are highly desirable.
• Experience with ITIL or other IT service management frameworks.
• Familiarity with cloud computing and hybrid data center environments.
• Excellent communication and collaboration skills with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills with the ability to identify root causes of issues and implement effective solutions in a timely manner.
• Proven ability to work independently as well as part of a team with a proactive and self-motivated attitude towards achieving project goals.