UC Migration Engineer (Remote)

Job Overview

We are looking for a Cisco-focused UC Migration Engineer (for NA / US office - candidate should be from LATAM) to plan implement and transition customers from legacy Cisco Unified Communications systems (Cisco UCM Unity UCCX gateways) to cloud-based Cisco platforms such as Cisco Webex Calling. The ideal candidate must have strong expertise in Cisco UC infrastructure migration methods SBCs voice routing device onboarding and Cisco UCaaS environments.

Key Responsibilities

• Evaluate existing Cisco UC (CUCM Unity UCCX Gateways) infrastructure and create detailed migration plans.
• Configure and enable services in Webex Calling including user onboarding license assignments device setup and access controls.
• Migrate users devices dial plans collaboration features voicemail contact center call flows and PSTN connectivity to Cisco Cloud platforms.
• Perform network readiness assessments—QoS LAN/WAN validation SIP trunking gateway assessments.
• Configure Auto Attendants IVRs Call Queues Hunt Groups and Webex Calling routing rules.
• Migrate or provision Cisco devices: 88xx phones Room/Board endpoints Webex devices soft clients.
• Execute bulk migration jobs using automation tools (Control Hub imports scripting REST APIs).
• Work closely with customer technical teams during cutovers and troubleshooting issues related to SIP SBCs voice quality device registration and routing.
• Provide Go-Live cutover support UAT validation and post-migration stabilization.
• Deliver clear progress updates documentation and issue/resolution logs.

Required Skills & Qualifications

• Deep understanding of Cisco UC technologies: CUCM Unity UCCX Expressway CUBE SBC Gateways SRST SIP.
• Hands-on experience migrating from Cisco CUCM Webex Calling (mandatory).
• Strong SIP RTP QoS dial plan numbering plan SRST and SBC expertise.
• Experience with Cisco CUBE SBC configuration SIP trunking number translation routing.
• Experience provisioning Cisco IP phones Webex devices firmware management and user/endpoint registration.
• Experience with Webex Control Hub configuration analytics troubleshooting device onboarding.
• Experience migrating contact center call flows (UCCX Webex Contact Center preferred not mandatory).
• Automation experience using PowerShell Python REST APIs (asset but not mandatory).
• Strong troubleshooting documentation and communication skills.

Preferred Certifications

• Cisco Certified Specialist Collaboration
• CCNP Collaboration
• Webex Calling certifications (preferred)
• ITIL is a plus