Monitoring Tools Engineer

Job Description:

• Project Description:

  Role Overview:
  We are hiring a Mid-Level Support Engineer to manage and optimize our monitoring framework using OpenText (OBM APM SiteScope OO & NNMi) Dynatrace and SolarWinds. This role will focus on proactive monitoring root cause analysis automation and service improvements across critical IT infrastructure and applications.
• Responsibilities:

  Key Responsibilities:
  - Configure tune and optimize monitoring rules dashboards and alerts across OBM Dynatrace and SolarWinds.
  - Perform deep-dive analysis of recurring incidents and drive problem resolution.
  - Collaborate with development infrastructure and DevOps teams to improve observability and reduce noise in monitoring.
  - Develop custom scripts and automation for monitoring integrations and alert enrichment.
  - Conduct capacity planning performance tuning and predictive analysis using monitoring tools.
  - Mentor and support L1/L2 engineers in troubleshooting and escalations.
  - Participate in on-call support for high-priority incidents.
  - Proficient in configuring and tuning monitoring policies in HP Sitescope for diverse infra/app components.
  - Hands-on experience creating and enhancing workflows in HP Operations Orchestration (OO) for automation.
  - Skilled in leveraging HP Service Manager (SM) and Service Portal for problem management and stakeholder reporting.
• Mandatory Skills Description:

  Required Skills:
  - Strong working knowledge of application & infrastructure monitoring tools (OBM Dynatrace SolarWinds).
  - Good understanding of APM NPM SNMP WMI and log monitoring techniques.
  - Scripting knowledge (PowerShell Python or Shell) for automation of monitoring tasks.
  - Hands-on experience with incident problem and change management.
  - Strong troubleshooting and analytical skills across infrastructure layers (network server middleware DB app).
  
  Experience: 36 years in IT monitoring infrastructure or application support.

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