Retail Deposits Servicing Call Center Specialist #ESC6663

Salt Lake, UT - USA

Hourly Salary: $ 22 - 22

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

What’s in it for you!

Tremendous career advancement opportunities!
Fitness Centers/Gym Subsidies and fitness trackers!
Health and wellness programs!
401k company match!
Employee stock purchase plan!
Basic life insurance!
Very generous PTO plus 14 paid holidays!
PTO for volunteer work you are passionate about!
Comprehensive benefits package with dental and vision!
Pet Insurance!
Flexible spending accounts!
New Parents get 12 weeks of 100% PTO for birth or adoption!
Tuition reimbursement!

If that’s you let’s talk!

Job Type : Contract

Location : Salt Lake City Utah

Pay : Great Pay!

Job Description

What you will be doing:

Responsible for providing quality customer service and accurate information about depositor accounts programs policies and processes.
Answer inquiries from customers potential customers financial institutions business partners internal customers and others.
Process telephone requests for account information and application processing and communicate results to the customer.
Maintain knowledge of comparable and competitor products.
Respond to email and written inquiries.
Responsible for the maintenance of existing accounts.
Research analyze verify reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
Focus on activities such as Financial Adjustments Status Adjustments Account Maintenance and Customer Communications.
Answer incoming calls and report conditions affecting customer satisfaction.
Perform timely and accurate follow-up on account inquiries and provide accurate information on deposit products offered.
Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail.
Escalate reports of exceptional service and complaints.
Complete core corporate training and develop solid knowledge of systems.
Self-motivate to consistently improve knowledge to advance service capabilities.
Maintain knowledge of all Retail Servicing policies and procedures.
Keep all training documentation organized and remain aware of new information.
Operate within compliance policies and procedures.
Perform manual research of accounts and record comments clearly.
Process and update deposit applications on the system.
Make outgoing calls to provide information and clarify questions.
Ensure updates to the database are complete and accurate.
Be proficient in all systems necessary to provide effective customer service.
Assist in other business areas as needed and accurately track all work completed.
Meet or exceed department standards for productivity and quality.
Demonstrate flexibility and a team-oriented attitude to support the business.
Identify system issues and process improvements.

Experience you will need:

Minimum education: High School Diploma or Equivalent.
Some banking experience or a customer service background.
Excellent knowledge of multiple business area processes and procedures.
Excellent knowledge of applicable department systems.
Demonstrated ability to manage multiple priorities in a time-sensitive environment.
Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
Familiarity with Microsoft applications with emphasis on Word/Excel.
Excellent oral and written communication skills.
Excellent data entry skills.
Proven ability to consistently meet individual team and department goals.
Has developed specialized skills or is multi-skilled through job-related training.
Takes a broad perspective to problems and identifies new less obvious solutions.
Completes work with a limited degree of supervision.
Proven ability to meet strict attendance guidelines.

Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days

Daman Lyng

#INDEH123

What’s in it for you! Tremendous career advancement opportunities! Fitness Centers/Gym Subsidies and fitness trackers! Health and wellness programs! 401k company match! Employee stock purchase plan! Basic life insurance! Very generous PTO plus 14 paid holidays! PTO for volunteer work you are pas...

What’s in it for you!

Tremendous career advancement opportunities!
Fitness Centers/Gym Subsidies and fitness trackers!
Health and wellness programs!
401k company match!
Employee stock purchase plan!
Basic life insurance!
Very generous PTO plus 14 paid holidays!
PTO for volunteer work you are passionate about!
Comprehensive benefits package with dental and vision!
Pet Insurance!
Flexible spending accounts!
New Parents get 12 weeks of 100% PTO for birth or adoption!
Tuition reimbursement!

If that’s you let’s talk!

Job Type : Contract

Location : Salt Lake City Utah

Pay : Great Pay!

Job Description

What you will be doing:

Responsible for providing quality customer service and accurate information about depositor accounts programs policies and processes.
Answer inquiries from customers potential customers financial institutions business partners internal customers and others.
Process telephone requests for account information and application processing and communicate results to the customer.
Maintain knowledge of comparable and competitor products.
Respond to email and written inquiries.
Responsible for the maintenance of existing accounts.
Research analyze verify reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
Focus on activities such as Financial Adjustments Status Adjustments Account Maintenance and Customer Communications.
Answer incoming calls and report conditions affecting customer satisfaction.
Perform timely and accurate follow-up on account inquiries and provide accurate information on deposit products offered.
Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail.
Escalate reports of exceptional service and complaints.
Complete core corporate training and develop solid knowledge of systems.
Self-motivate to consistently improve knowledge to advance service capabilities.
Maintain knowledge of all Retail Servicing policies and procedures.
Keep all training documentation organized and remain aware of new information.
Operate within compliance policies and procedures.
Perform manual research of accounts and record comments clearly.
Process and update deposit applications on the system.
Make outgoing calls to provide information and clarify questions.
Ensure updates to the database are complete and accurate.
Be proficient in all systems necessary to provide effective customer service.
Assist in other business areas as needed and accurately track all work completed.
Meet or exceed department standards for productivity and quality.
Demonstrate flexibility and a team-oriented attitude to support the business.
Identify system issues and process improvements.

Experience you will need:

Minimum education: High School Diploma or Equivalent.
Some banking experience or a customer service background.
Excellent knowledge of multiple business area processes and procedures.
Excellent knowledge of applicable department systems.
Demonstrated ability to manage multiple priorities in a time-sensitive environment.
Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
Familiarity with Microsoft applications with emphasis on Word/Excel.
Excellent oral and written communication skills.
Excellent data entry skills.
Proven ability to consistently meet individual team and department goals.
Has developed specialized skills or is multi-skilled through job-related training.
Takes a broad perspective to problems and identifies new less obvious solutions.
Completes work with a limited degree of supervision.
Proven ability to meet strict attendance guidelines.

Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days

Daman Lyng

#INDEH123

Company Industry

IT Services and IT Consulting

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

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Retail Deposits Servicing Call Center Specialist #ESC6663

Salt Lake, UT - USA

Job Summary

What you will be doing:

Experience you will need:

What you will be doing:

Experience you will need:

Company Industry

Key Skills

About Company

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