Program Manager

Join Manulifes Technology Transformation Office and help redefine how we enable learning and development across global technology teams.

We are building a culture of continuous learning collaboration and we need a passionate technically minded leader to drive the growth and maturity of our Content Library Program enabling best-practice sharing across the organization.

Position Responsibilities:

• Oversee the full content lifecyclefrom conceptualisation to post-publication success metrics.

• Engage with technical subject matter experts (SMEs) and the Manulife University team to ensure high-quality engaging and impactful technical content.

• Foster a strong community of practice around knowledge sharing.

Leadership & Strategic Alignment

• Provide direction and coaching to a distributed team of content development specialists.

• Partner with the Director to shape platform vision and roadmap.

• Drive scalability and development of the Program framework through structured processes and industry guidelines.

• Lead global backlog prioritization and partner engagement.

Content Lifecycle Management

• Lead all aspects of end-to-end operations of the Content Library including curation knowledge checks multilingual support and success metrics.

• Maintain process documentation for internal and external audiences.

• Ensure content quality consistency and alignment with Manulife University standards.

• Manage post-publication activities such as feedback collection content refresh cycles and performance reporting.

Change Enablement & Communication

• Develop and implement communication strategies to support change initiatives.

• Champion adoption of new processes and tools across global teams.

Content Development

• Design and produce engaging high-quality technical learning experiences using approved tools (PowerPoint Articulate360 Synthesia Edcast Clipchamp MS Forms).

• Translate technical concepts into accessible learner-friendly formats.

• Coach and mentor content creators on instructional design storytelling and tool proficiency.

Collaboration & Partnerships

• Work closely with Technology teams and business partners to align learning strategies with organizational goals.

• Build and sustain key learning partnerships alongside the Director.

• Facilitate seamless collaboration between content creators and platform teams.

• Support onboarding and continuous development of team members.

Continuous Improvement

• Monitor and enhance content frameworks and user experience.

• Promote a culture of continuous learning and knowledge sharing across technical teams.

Required Qualifications:

• 510 years of related content development and instructional design with hands-on practitioner expertise.

• Proven experience in technical content creation and a passion for learning and teaching.

• Strong storytelling instructional design or technical writing skills.

• Ability to communicate complex technical topics clearly to diverse audiences.

• Experience with Synthesia Confluence and Articulate (strong asset).

• Strong organizational skills and attention to detail.

• Comfortable working in a fast-paced evolving environment with a high degree of autonomy.

Preferred Qualifications:

• Engineering or software delivery experience

• Experience in developer advocacy technical education or enablement roles.

• Familiarity with agile methodologies and modern software development practices.

When you join our team:

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.