Exceptional Patient Experience Manager

Purpose:

At AbbVie our business strategies are centered around the patients at the core of everything we envision. The Patient Support Programs Lead will be responsible for overseeing all of AbbVies Patient Support Programs as well as coordinating multiple support functions and activities for the patients in-field team.  Critical thinking and influence in diverse patient strategies initiatives and educational interactions would be essential capabilities for this role. This position will report to the Patient Relations Manager and will work cross-functionally with the different Brand Teams Functional Areas and Business Partners in designing implementing and measuring the effectiveness of key patient solutions and services.

Responsibilities:

Lead AbbVie Care Specialists and Patient Advocates and provide guidance and support including training mentoring and effective feedback to foster a culture of continuous learning and engagement within the team.
Implement and monitor metrics to measure the effectiveness and impact of Patient Programs identify trends and patterns and make data-driven recommendations for improvements and      cost-savings opportunities.
Establish and maintain a robust system for tracking and reporting Patient Programs metrics including key performance indicators progress towards goals among other relevant business intelligence.
Ensure compliance with regulatory requirements and ethical standards in the management and monitoring of AbbVie Patient Programs.
Utilize strong analytical negotiation and problem-solving skills to effectively address any challenges or barriers for the success of Patient Programs initiatives.
Develop an advanced comprehension of the overall healthcare landscape that encompasses treatment access and affordability to provide guidance and support to the patients in-field team.
Define the messaging and positioning for Patient Programs ensuring alignment with overall brand strategy timelines budgets resourcing and deliverables.
Development of all Patient Programs resources (digital/printed materials and tools) by effectively leading the creative agency in the concept design realization and internal material review process.
Connect regularly with key stakeholders including the Affiliate Management Team Brand Team Leaders IFT Team Members and External Business Partners to assess Patient Programs status and any relevant business decision.
Lead and/or collaborate in meetings workshops trainings and conferences to maintain the           cross-functional teams updated on the latest trends and developments in patient engagement compliance and quality systems.
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Qualifications :

Qualifications:

In field experience as sales representative KAM or similar

3 years of relevant experience in the pharmaceutical industry access and reimbursement support case management or a related field is preferred.

Ability to work in a cross-functional setting and influencing key stakeholders without direct authority

Candidate should have strong analytical skills; prior experience with analytics or insights is a plus

Audit readiness

Prior experience in developing promotional investment strategy to increase effectiveness of tactics is required

Demonstrated ability to measure the performance of tactics and provide optimization recommendations

Well-developed communication skills both written and oral strategic thinking and leadership skills

Bachelors degree or higher in science business public health or related field.

Proven leadership competencies and social skills with an empathetic and caring personality.

Ability to build and maintain internal and external networks with key stakeholders.

Expertise working with software such as Excel Word PowerPoint Visio and other related digital tools for reporting and presentations.

Experience conceptualizing designing and/or adapting resources (digital or printed) to improve patients health literacy and program outcomes.

Fluent in both English and Spanish with excellent written verbal and presentation skills.

Strong problem-solving abilities within complex and compliance-regulated operations.

A highly motivated individual with a strategic mindset and a passion for finding patient-centric solutions.

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time