HRConnect Consultant II, (French)

This position will follow a hybrid schedule of Tuesday-Thursday onsite from our North Chicago IL office. 

Purpose 

The HRConnect Consultant II is responsible for routine customer service inquires related to the service catalog (e.g. HR Payroll Benefits etc.) and provides Employee Self-Service and Manager Self-Service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens scripts and developed procedures for inquiry resolution. 

Responsibilities 

• Answers general questions and redirects misplaced calls 

• Leverages procedures policy manuals knowledge databases other reference materials etc. to answer employee and manager inquiries and resolving employee and manager HR transactions 

• Guides HR Employee Self-Service and Manager Self-Service transactions 

• Executes select HR related transactions (e.g. data changes) or appropriately escalates issues as needed 

• Inputs data into Workday to transact on customer requests 

• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific in-depth functional knowledge is required 

• Documents all employee inquiries issues and transactions in case management tools as required 

• Participates in continuous improvement workshops and projects as requested 

• Participates in ad hoc projects as required 

Qualifications :

Education and Experience

• Fluent written and spoken French is highly preferred
• High School Diploma or GED equivalent required. Bachelors Degree preferred
• 2-4 years of customer service / call center experience required
• Specific language skills requirement depending on the center location
• Strong customer service and interpersonal skills
• Familiar with HR service and processes as well as HRIS tools and systems
• Able to navigate computerized data entry systems and other relevant applications
• Able to follow standard procedures and processes
• Able to escalate issues timely to the right group
• Ability to handle confidential and sensitive information

Key Stakeholders 

HR Operations team Payroll Business HR HR COEs Third party vendors AbbVie colleagues

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our short-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time