Product Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Sequence
If you join Sequence youll help build the platform that lets companies get paid - were already processing $1bn in annual invoice volume and growing fast.
Were building the AI-powered revenue platform for modern finance teams replacing fragile spreadsheets and legacy systems with software their teams love using.
Cognition MoonPay and 100 other high-growth companies trust us to handle their entire revenue cycle across quoting billing and revenue recognition.
Founded by repeat entrepreneurs we hit 10x ARR growth last year and just closed a $20M Series A led by 645 Ventures alongside a16z and exceptional founders and CFOs from companies like Decagon Klaviyo and Wise.
Whats it like to work at Sequence
Small team big opportunity real ownership. Youll do work that matters have direct access to customers and grow alongside the company.
If you want to do the best work of your career at a company thats scaling fast wed love to meet you.
The role
Were looking for our Founding Product Specialist to join Sequence and become the beating heart of our customers product and onboarding journey. Working closely with our Product GTM and Engineering teams youll help us build and scale our customer onboarding playbook with all the thrill and pace of building from scratch and the resources to grow quickly to become a category creating company. Youll help Sequence scale be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.
What youll do
Manage the customer implementation lifecycle from signature to go-live
Translate complex customer pricing models into the Sequence data model
Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
Build the playbook and scale our onboarding and product specialist team right next to our C-level team
Who youll be
2 years of experience in a technical or analytical role such as implementation management solutions engineering product or data analysis within a high growth environment
Technical background - STEM degree and/or experience working with highly products or teams or demonstrated technical side projects
Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
Strong communications skills and attention to detail
Comfortable communicating and building relationships with technical and non-technical stakeholders
This is a great fit if you...
Enjoy being hands-on with customers and detailed product implementations
Want to work as part of a small fast-moving team
Comfortable with uncertainty and lack of structure you will be a central part of building our implementation function and with that comes the need to navigate difficult but highly impactful business decisions
Want to work on something new. The biggest product and company decisions still lie ahead of us
Enjoy the uncertainty and unpredictability that comes with an early stage company
Are happy to learn deeply about our customers the problems they face and work with them to figure out solutions
Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering
This wont be the right role if you
You require established longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.
You prefer a slower pace. Were tackling real problems for our customers today so we need to move quickly.
Want all of the benefits that come with an larger established tech company
You are uncomfortable with being pulled across multiple fast-paced customer projects at once often with detailed requirements and varying degrees of complexity
The Interview Process
Were moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process so you can quickly get up and running with our team if there is a mutual fit.
15-minute screening call with Hiring Manager (Enda COO)
45-minute product assessment with Hiring Manager (Enda COO) and Founding Solutions Engineer (Killian)
30-minute role/cultural fit call with Founder (Riya CEO)
30-minute role/cultural fit with our Head of Product (Merlin)
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Reduce billing errors, slipped revenue and recognition errors from custom deal terms, complex pricing, manual quoting and poor integration across sales to finance.
