Unified Communication Engineer

JOB DESCRIPTION:

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of .

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

We are seeking a motivated customer-focused Senior Cloud Contact Center Engineer to join our growing Contact Center Services this role you will support operations maintenance and assist with the implementation of the Five9 cloud-based contact center platform. Youll collaborate with team members business partners and Five9 to ensure seamless communication experiences across the organization.

What Youll Work On

• Provide technical support for cloud contact center systems including troubleshooting patching and performance monitoring.

• Participate in on-call rotation for critical support.

• Assist in configuring and deploying Five9 cloud-based contact center solutions.

• Support integration of contact center systems with enterprise tools such as CRMs IVR and reporting platforms.

• Contribute to technical documentation including system configurations and workflows.

• Assist in developing training materials and delivering basic training sessions to internal teams.

• Stay current with emerging trends and best practices in cloud computing and contact center technologies.

Required Qualifications

• Bachelors degree in Computer Science Information Technology or related field.

• Basic understanding of cloud platforms and networking concepts.

• Familiarity with VoIP and telecommunication technologies.

• Hands-on experience with cloud contact center platforms (Five9 preferred) and integrations with business tools (WFM IVR APIs).

• Experience with SIP trunking and routing.

• Strong analytical and troubleshooting skills with attention to detail.

• Effective verbal and written communication skills.

• Ability to work collaboratively in a team environment and adapt to fast-paced changes.

Preferred Qualifications

• 7 years of experience in cloud computing CCaaS contact centers or telecommunication systems.

• Familiarity with scripting languages (e.g. Python Bash).

• Basic experience with APIs and web services.

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations the pay range may vary from the range posted.

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