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Join Our Team at Renewal by Andersen!
Renewal by Andersen the full-service window replacement division of Andersen Corporation is seeking aCustomer Experience Coordinatorto join our dynamic team inCentral Pennsylvania. Position Overview
As a Customer Experience Coordinator the key focus of this role is to provide superior customer service and outstanding project communication. This role plays a vital part in the post-sale customer experience ensuring seamless communication timely scheduling and project completion with excellence. Youll be the single point of contact for customers guiding them through every step of their installation journey. Key Responsibilities

• Serve as the primary liaison between customers and internal teams throughout the project lifecycle
• Schedule and confirm technical measurements and installation appointments with accuracy and professionalism
• Send welcome communications including FAQs and pre-installation checklists to set expectations
• Manage project close-out calls collect feedback and release customer satisfaction surveys
• Oversee final payment collection financing coordination and revenue recognition in rForce
• Collaborate with the Service Department on joint install/service visits and special project timelines
• Monitor and support Net Promoter Score (NPS) performance to ensure high customer satisfaction
• Participate in team meetings marketing events and contribute to a positive goal-driven work environment

Why Choose Renewal by Andersen

• Competitive compensation withmonthly bonus incentives
• Comprehensivebenefits package
• Supportive work environment that valueswork-life balance
• Employee discounts on our premium products
• Be part of a company with arich history of innovation and excellence

About Us
With over 120 years of innovation in the window and door industry Renewal by Andersen is the trusted choice for homeowners nationwide. As the largest replacement window company in the U.S. we serve over 100 markets transforming homes with energy-efficient composite windows. Our commitment to excellence begins with a free in-home consultation and continues through professional installation for optimal performance. Ready to Make an Impact
Apply today and become part of our mission to transform homes and lives.