HR Transaction Delivery Analyst

About of us:
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!

Responsibilities:

• Assist in processing human resource transactions ensuring accuracy timeliness and compliance with company policies and regulations.

• Analyze transactional data to identify trends discrepancies and opportunities for process improvement.

• Identify process gaps and recommend enhancements for improved efficiency.

• Conduct quality checks and audits to verify data accuracy.

• Track transaction case volume and workload in coordination with the team lead.

• Assist the Transaction Delivery Manager in monitoring and reporting on performance metrics and service level agreements (SLAs).

• Collaborate with team members to resolve transactional issues and respond to stakeholder queries.

• Contribute to developing and implementing policies and procedures to standardize transactional processes.

• Participate in continuous improvement initiatives suggesting enhancements to systems and workflows.

• Assist in preparing human resource reports and documentation for audits.

• Maintain knowledge of relevant human resource regulations standards and best practices.

• Support the transition of transactional services to the shared services center including data migration and system integration.

• Serve as a secondary contact for HR Business Partners (HRBBPs) Centers of Excellence (COEs) and escalations as needed.

• Ensure timely resolution of complaints to meet compliance requirements.

• Provide training and support to new team members and end-users of transactional systems.

• Collaborate with IT and other departments to optimize transactional systems in alignment with business needs.

Requirements:

• A bachelors degree in human resources business or a related field

• A minimum of 2 years of experience in a transactional services or human resource role

• Strong analytical and data analysis skills with proficiency in Excel and other data analysis tools

• Experience with Workday and ServiceNow platforms and services

• Attention to detail and a commitment to accuracy and quality in transaction processing

• Good communication and interpersonal skills with the ability to work effectively in a team environment

• Ability to manage multiple tasks and prioritize work in a fast-paced environment

• Knowledge of financial regulations and accounting standards relevant to transactional services.

• Experience with process improvement methodologies and a willingness to drive change

• Ability to quickly learn new systems and adapt to changes in processes and technology

• Proficiency with Microsoft Office Suite

• Experience with Workday HCM (Human Capital Management) modules including Core HR Talent Management Recruiting and Payroll

• Experience with ServiceNow modules particularly in HR Service Delivery Incident Management and Knowledge Management

• Proficiency in using data analysis tools and software such as Microsoft Excel (advanced functions pivot tables VLOOKUP etc.).

• Fluency in English and Spanish both spoken and written is required.

Collaboration First Hybrid Work Arrangements:

This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected to demonstrate a collaboration first mindset which is the understanding that teams will work together in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader to determine when you should be in the office to drive meaningful connections and to best serve our customers.