Assistant Manager Mercure Brisbane Garden City
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Job Location:
Upper Mount Gravatt - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Be part of the excitement of the Accor family with limitless career opportunities and incredible benefits.
We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotels operation with a high level of customer service provided at all times.
What will you be doing
- Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping maintenance and Food & Beverage team
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Take initiative to ensure all interactions with our guests are positive and productive.
- Ensure the smooth and efficient running of the Hotels operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Process and assist with check-in and check-out of guests when needed.
- Respond to and coordinate emergency situations.
- Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.
Qualifications :
Your experience and skills include:
- Relevant experience in the hotel industry.
- Strong working knowledge of Microsoft Outlook Microsoft Office and Opera.
- Guest obsessed focus
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities with the ability to extend yourself to assisting your colleagues where needed maintaining high levels of communication with other departments.
- Clear and confident communication skills both written and verbal
- Hold a valid Responsible Service of Alcohol certificate First Aid and Food Safety Supervisor training.
- Ability to work across a rotating roster including mornings evenings and weekends
Additional Information :
Whats in it for you
- An opportunity to Work Your Way Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
