Programmer (On-Site)

Burlington - Canada

Monthly Salary: $ 59617 - 70138

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Programmer
Department: Customer Experience
Reports to: Manager Programming & Partnerships
Classification: Permanent Full Time
Hours per Week:35 hours
Salary Range $59617.50 - $70138.23 Benefits
Posted: November 21 2025
Closes: December 5 2025 at 4 PM Eastern

***This position will fill an existing vacancy

About the Library

Everyone at Burlington Public Library no matter what your role works together for the betterment of the people the community and the organization we serve.

We bring our best selves to work delight in helping others and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.

Qualifications:

Education:

University degree or college diploma required.
Library and Information Technician EarlyChildhoodEducatorChild & YouthorRecreation& Leisure degreeanasset
Courses in Program facilitation and execution an asset

Experience:

Library or customer service experience is an asset.
Experience in program facilitation and execution an asset.
HighFivePrinciplesofHealthyChildDevelopment/PrinciplesofHealthyAging an asset.

Overall Purpose:
As a member of the Customer Experience team Programmer models BPLs value in all interactions provides proactive customer-centered alignment with BPLs programming strategy under the guidance of the Community and Programming Librarians Programmers focus on creating development and delivery of programs in library in the community and virtually.

Key Accountabilities:

Assist in planning support and delivery of BPL programs and events as coordinated with the Programming team and Manager Programming and Partnerships.
Assist in the creation of programming kits for implementation across all locations.
Provide proactive customer-centered service in person by phone and online by anticipating needs and looking for opportunities to create exceptional customer experiences.
Effectively use the Integrated Library System and other library tools to complete associated customer service routines and offer customer tech support.
Encourage instruct and assist customers in the use of all forms of library technology including troubleshooting technology issues.
Help all individuals with their reading and information needs across abilities and ages.
Uses promotes and teaches technology as a routine part of work including recommending teaching and trouble-shooting library technology and online collections.
Perform materials handling tasks.
Provide content for BPL website and social media as required.
Meet targets for key performance indicators as set by Management and keep accurate statistics on customer interactions and events.
Actively engages with training and team meetings
Awareness of WHMIS and appropriate health and safety practices for the workplace.
Perform additional position-related accountabilities assigned by management.

Key Business Relationships:

Internal: Team members in Branch Programming and Portfolios Manager Programming and Partnerships Managers Customer Experience SMT

External: Customers Community and City Partners

Scope:

Budget: N/A

Direct and Indirect Reports: N/A

Key Competencies: Knowledge Skills and Abilities

Behavioural

Excellent customer service is critical and must include collaboration and teamwork skills and strong interpersonal communication (verbal written and presentation).
Exemplify BPLs values during all interactions and communications.
Communicate in a professional manner that is consistent and aligned with BPLs Voice and Values
Customer-first orientation and centricity.
Collaborative and solution-focused approach to innovative problem solving and teamwork.
Passionate about continual learning professional development creativity and analytical thinking.
Promote and celebrate diversity and inclusion in BPLs collections programs and services.
Comfortable engaging in conversation with customers about the scope of BPLs collections to inspire a love of reading and learning.
Comfortable facilitating group discussion and guiding group discourse
Resilience and adaptability with the ability to think quickly and resolve issues.
Strong public speaking skills with comfort preparing a presentation and discussing Library services in large groups both in person and virtually.

Leadership:

Collaborates with team members in a productive manner.
Action-oriented and perseveres to address and solve customer queries ensuring positive customer experiences.
Maintain knowledge of current events and publishing trends.
Committed to ongoing learning in an ever-changing environment.
Provide programming-based support to colleagues where required.

Technical:

Knowledge of BPL organization (vision mission values strategic plan stakeholders partners etc.)
Knowledge and application of policies processes procedures and systems within BPL
Knowledge of library Customer Experience Philosophy and Customer Experience Standards
Excellent time management skills with the ability to work as part of a team
Excellent customer service skills and the ability to work with a diverse group of people
Demonstrated critical thinking skills to guide and support the customer experience at all points of contact including de-escalation techniques.
Proficiency in Microsoft Office 365: Outlook Word Excel PowerPoint Teams
Proficiency with Integrated Library System and associated library tools and applications: library catalogue online databases and e-resources
Knowledge of traditional and digital literacy
Excellent presentation skills in programming and service delivery.
Ability to use programming technology including knowledge of online booking and events software (Communico or comparable technology) virtual program platforms and AV and basic IT knowledge for events.

Work Environment

Some work is completed in office space moderate level of computer and phone use.
Most work is completed in public library spaces while customers are present with little exposure to noise dirt or external elements.
Some events are held offsite.
Ability to travel between Library branches and event venues required.
Some work may be able to be completed remotely.

Working Hours

BPL is a 7 days per week service and schedules include regular evenings and weekends.

Physical Effort

Normal physical activity such as periodic standing walking sitting and the use of basic motor skills.
Some continuous physical exertion required such as moving programming and setting up for programs or community spaces; shelving shifting packing and unpacking boxes.
Ability to move materials and supplies (up to 50lbs)
Extended periods of sitting at computer and telephone use.
Ability to stand for extended periods of time.
Ability to bend and stretch to reach high and lowshelves.

Mental Effort

Perform routine tasks requiring accuracy and attention to detail on a computer.
Maintaining a positive professional and diplomatic demeanor at all times
Moderate focus while delivering programs sorting shelving and maintaining collections.
Moderate stress for tight timelines competing priorities and people/relationship management.
Providing service and feedback to multiple people simultaneously

Working with us

As an employer we have high expectations of the people we hire and we are genuinely invested in the well-being development and work success of all employees.

Earnings for paid employees include a competitive salary comprehensive benefits development opportunities generous vacation privileges flexible work arrangements compelling rewards and recognition and retirement security.

Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful inclusive and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process please let us know and we will work with you to meet your needs. Please contact Human Resources at emailprotected.
If you have a disability that makes it difficult to apply using the online form please call us at Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.

Personal information on your résumé is collected under the authority of the Public Libraries Act R.S.O. 1990 and will be used to determine eligibility for employment.

Required Experience:

Manager

Title: Programmer Department: Customer ExperienceReports to: Manager Programming & Partnerships Classification: Permanent Full Time Hours per Week:35 hours Salary Range $59617.50 - $70138.23 BenefitsPosted: November 21 2025 Closes: December 5 2025 at 4 PM Eastern ***This posit...

University degree or college diploma required.
Library and Information Technician EarlyChildhoodEducatorChild & YouthorRecreation& Leisure degreeanasset
Courses in Program facilitation and execution an asset