Data Exchange Manager

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier happier and more secure workforce contributing to New York Lifes legacy of being there when were needed most. Here youll design implement and support these solutions directly impacting employees lives. At our core we provide financial security and peace of mind to people through our absence accident disability voluntary benefits and life insurance solutions. Click here to learn more about Group Benefits solutions.

Job Description Data Exchange Manager
The Data Exchange Manager leads a high-performing team responsible for implementing and managing data interfaces that support New York Lifes products and services. This role is pivotal in driving change toward a more consultative data-driven partnership model with our clients helping them understand how their data powers service delivery and administrative excellence.

The individual will champion team development through continuous upskilling fostering a culture of adaptability accountability and collaboration to support the new way of working. This includes equipping team members with the knowledge and confidence to engage clients consultatively translate data insights into meaningful outcomes and leverage technology to optimize delivery.

Key Responsibilities
Drive Organizational Change & Team Development
Lead the transformation of the Data Exchange function to align with modern consultative client engagement practices.
Develop and execute a structured upskilling roadmap to enhance technical analytical and consultative capabilities across the team.
Promote a culture of continuous improvement innovation and data-driven decision-making.
Client Engagement & Consultative Partnership
Guide the team to conduct client discussions that focus not only on file accuracy but also on how data supports service delivery and administrative efficiency.
Act as a trusted advisor to clients and TPAs helping them understand how to optimize data integration to drive better outcomes.
Lead client and partner conference calls ensuring the conversation educates informs and aligns with NYLs strategic goals.
Operational & Strategic Excellence
Oversee end-to-end implementation and management of electronic data interfaces in accordance with project timelines and quality standards.
Drive process improvements and automation initiatives that enhance client experience and internal efficiency.
Collaborate cross-functionally with IT eCommerce and Operations to design scalable data-enabled solutions.
Monitor ongoing client activity ensuring service delivery aligns with NYLs operational goals and client expectations.
Data Stewardship & Insight Generation
Lead discussions on how data supports key services and administration functions empowering the team to connect technical processes to business outcomes.
Partner with IT and business stakeholders to enhance data mapping integration logic and reporting capabilities.
Use data analytics to identify trends root causes and opportunities for improved client outcomes.
Qualifications
Bachelors Degree with a minimum of 5 years of relevant insurance or data management experience.
Demonstrated experience leading teams through change and skill transformation.
Proven ability to develop client relationships and drive consultative conversations grounded in data insights.
Strong planning project management and problem-solving skills.
Advanced proficiency in Microsoft Excel (VLOOKUP Pivot Tables Macros) and Access.
Excellent communication interpersonal and influencing skills.
Deep understanding of data file processing systems integration and automation opportunities.
Track record of operational excellence and results-oriented leadership.

Pay Transparency

Salary range:$97500-$139500

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individuals experience skills qualifications and job location. In addition to base salary employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity equity and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .

Job Requisition ID:92923

#GBS