Field Service Engineer
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
At Alcon were passionate about enhancing sight and helping people see brilliantly. With more than 25000 associates we innovate fearlessly champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us
This role is part of Alcons Engineering function a team focused on improving quality processes products packaging and materials across our business to help deliver brilliant outcomes.
The Sr. Associate I Field Technical Service Engineering (Science/Tech/Engineering Path) is primarily responsible for ensuring Alcon equipment at customer sites and demo equipment function effectively. You will troubleshoot diagnose and repair equipment perform preventative maintenance and manage installations and upgrades. This role requires advanced technical knowledge analytical skills and self-direction to drive project performance and innovation. Specifics include:
Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
Troubleshoot diagnose and repair Alcon surgical equipment within an assigned service territory including preventative maintenance installations and upgrades per company guidelines
Identify and correct complex problems associated with start-up
Research evaluate and recommend new products or equipment upgrades that meet customer needs
Develop ongoing relationships with customers to secure future business including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Instruct clients on the proper usage and operation of equipment
Document and maintain clients service logs and prepare reports for product failure analysis and serviceability issues
Escalate issues to relevant engineering teams
Manage your daily schedule while maintaining proper and timely communications with customers dispatch managers regional and cross-functional teams
Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation ensuring rigorous quality control
Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
Commit to continuous improvement and compliance with regulatory requirements
All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs) maintaining accurate and complete documentation ensuring rigorous quality control and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.
WHAT YOULL BRING TO ALCON:
Bachelors degree or diploma in electronic or electrical
Experience in maintenance < 3 years
Availability to travel internationally and domestically (85%)
English is mandatory (fluent)
HOW YOU CAN THRIVE AT ALCON:
A tailored talent and development plan.
Professional opportunities for growth.
Internal mobility opportunities within Alcon worldwide.
Alcon Careers
See your impact at Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.
