Customer Onboarding Executive Scaled Team (mfd)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Customer Onboarding Executive (m/f/d/) you should be a smart and outgoing individual who loves teaching supporting & all things hospitality related. We would prefer if you had some experience in any of the hotel travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.
As an IC2 level team member you are excited to engage our small to medium clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or similar experience in the world of hospitality.
Your mission should you choose to accept it:
- Lead small and medium value clients through the Onboarding process
- Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
- Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat.
- Proactively contact customers by phone to re-engage them and guide them through the onboarding process.
- Use appropriate tools and systems to efficiently manage high volumes of customer interactions.
- Identify customer trends gather insights and share feedback to help improve the overall customer experience.
- Ensure existing training programs meet and/or exceed customer needs
- Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
Youll be a great fit if you bring a few of the below with you:
- Native/C2 German Fluent Englis* - youll be supporting German-speaking customers while working in our English-speaking environment
- 1-3 years hospitality technology experience- ideally hands-on work with PMS POS or similar systems in hotels or SaaS companies
- Customer support or onboarding background - experience managing multiple clients hitting SLAs and working with ticketing/live chat systems
- Higher education preferably in Hotel Management IT Travel Business or related field is a plus
- Strong organizational skills- you can juggle 30 clients while maintaining attention to detail and meeting deadlines
- Proactive problem-solving mindse* - you spot patterns escalate trends and contribute to continuous improvemen
- Bonus points for:Additional European languages (French Spanish Italian) experience with Mews or other cloud PMS systems project management certifications or background in scaled customer success operations.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
