Sales Business Retention Manager
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Job Location:
Newmarket, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Business Retention Manager
Location: Newmarket NH
Reports To: Director of Sales
About PromoCentric:
PromoCentric is a full service promotional marketing agency delivering branded programs webstores kitting and on demand fulfillment for leading organizations. Weve been recognized as a Best Places to Work (PPAI) and are investing in people and systems to scale.
Role Summary:
We are seeking a Business Retention Manager to lead the farmer organizationowning retention renewals expansion (upsell/cross sell) and end to end operational execution for strategic accounts. You will build a high performing AM team strengthen playbooks and SLAs and partner with Programs/Operations Creative and Finance to deliver a consistent perfect order client experience.
Key Responsibilities
Qualifications:
Compensation & Benefits
Schedule
How to Apply
Equal Opportunity Employer: PromoCentric is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. If you require accommodation during the hiring process please let us know.
Location: Newmarket NH
Reports To: Director of Sales
About PromoCentric:
PromoCentric is a full service promotional marketing agency delivering branded programs webstores kitting and on demand fulfillment for leading organizations. Weve been recognized as a Best Places to Work (PPAI) and are investing in people and systems to scale.
Role Summary:
We are seeking a Business Retention Manager to lead the farmer organizationowning retention renewals expansion (upsell/cross sell) and end to end operational execution for strategic accounts. You will build a high performing AM team strengthen playbooks and SLAs and partner with Programs/Operations Creative and Finance to deliver a consistent perfect order client experience.
Key Responsibilities
- Retention & Expansion: Own NRR/GRR renewal calendar and expansion pipeline; run executive QBRs and multi threaded account plans.
- Operational Excellence: Implement AM playbooks for quoting proofs/approvals order writing and fulfillment hand offs; improve OTIF and error rate.
- Leadership: Hire coach and develop AMs/ACs; set coverage models/books; establish productivity metrics and incentive plans tied to retention/expansion.
- Cross Functional:
- Sales/Hunters: Define land to expand handoffs and comp harmony.
- Programs/Operations: Streamline webstore/program workflows and kitting; fix root cause defects.
- Finance/RevOps: Margin guardrails pricing/terms forecasting; CRM data hygiene.
- Instrumentation: Build dashboards (NRR/GRR expansion margin OTIF SLA adherence error rate) and manage weekly operating rhythms.
Qualifications:
- 810 years in Account Management/Client Success with direct revenue ownership; 5 years leading AM/CS teams.
- Clear record of driving renewals and multi year expansions; strong executive presence.
- Process builder with SOP/SLAs implementation experience; data driven operator.
- Tools: CRM and order/production systems (e.g. @ease Salesforce or Microsoft Dynamics) collaboration (Microsoft 365/Teams) and BI (Power BI).
- Promotional products e commerce/webstores or light manufacturing/fulfillment experience is a plus.
Compensation & Benefits
- Competitive base salary performance bonus tied to NRR/GRR renewal timeliness and expansion.
- Medical dental vision 401(k) PTO and more.
Schedule
- MondayFriday; occasional travel for client visits implementations and key QBRs.
How to Apply
- Submit your resume (and a brief note on your biggest renewal/expansion win)
Equal Opportunity Employer: PromoCentric is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. If you require accommodation during the hiring process please let us know.
Required Experience:
Manager
Key Skills
- Drawing
- Business Analysis
- Business Administration
- Account Opening
- Art
About Company
PromoCentric is a full-service promotional marketing agency. We offer products from top brands with custom sourcing and logistical solutions. Learn more.
