Wavespace Experience Manager (Design Thinking)

Businesses must constantly reinvent themselves at speed. The pace of change has accelerated such that companies can be disrupted at any time. They need the freedom and space to be able to reimagine whats possible and our help to reframe their thinking for their business faster.

At EY wavespace we help clients re-imagine whats possible addressing their most complex challenges reframe their thinking to drive growth champion new ideas and open the door to more opportunities. This is how EY wavespace contributes to Building a Better Working World. We fuse together business design and technology to help accelerate transformation support innovation and create measurable outcomes at lightning speed. We surround ourselves with the best diverse thinking from across the global EY wavespace network the ecosystem of the EY organization and beyond.

The opportunity

With rapid growth across digital and virtual collaboration we are looking for talents with an eye for delivering quality client service through the design of large-scale facilitated workshops (which we call experiences). You can expect to work in a truly leading-edge environment equipped with state-of-the-art collaborative technology to deliver completely immersive experiences for our clients all while working with industry thought leaders and practitioners. The exceptional EY experience. Its yours to build.

Your key responsibilities

• Manage the planning organization and execution of Wavespace experiences for EY clients in close collaboration with account teams and the wavespace team consisting of designers facilitators and technologists.
• Maintain oversight of staffing application of technology session design process and creative elements to ensure wavespace sessions meet customer expectations (clients account teams and other internal EY teams)
• Ensure consistent wavespace design experience using approved methodologies and best practices
• Act as main facilitator for EY wavespace experiences supporting better conversations between clients and EY account teams global experts and other experience participants
• Lead workshops with clients to understand needs articulate vision and support design strategies and experiences that meet their vision and needs
• Identify client blind spots to expose broader opportunity areas for innovation
• Leverage trust and influence to encourage the account team and the client to think bigger
• Manage session escalations as issues arise and ensure proper financing expectations with customers (client teams and internal session teams)
• Manage staffing final design and pricing/costs with Experience Leader
• Support the design process and lead wavespace sessions in any venue
• Perform accurate session accounting (costing reporting billing and collections)
• Deliver client results that lead to influenced sales

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated innovative resourceful analytical and able to work under pressure
• Foster an efficient innovative and team-oriented work environment
• Display expertise in wavespace and/or design thinking methodologies

To qualify for the role you must have

• A bachelors or masters degree with more than 8 years ofrelevant working experience. Past experience in consulting CX Practice or agency in a media management or digital creative experience is an added advantage.
• Awareness of global regional and cutting-edge design innovation business and technology trends and the willingness to incorporate them in client work and within teams.

Ideally you will also have

• Experience that spans across UX business operations web engineering and design.
• Experience with organizing and facilitating workshops with C-level audiences
• An entrepreneurial spirit who is excited by ambiguity operates autonomously and is able to make informed decisions on the fly grounded in a CX point of view.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA) as needed guided by our FWA Policy. Plus we offer:

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.