Service Technician
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment It takes more than offering average products run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh Melbourne or Singapore! Become one of more than 23000 Miele employees in 50 countries around the
world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About your workplace
Service TechnicianAbout Your Workplace
As a part of our Field Service team the successful candidate will join a group whose focus will be supporting and providing a premium service experience for our consumers working closely with systems and colleagues throughout the organization. You will be responsible for a high level of communication and execution of repairs on site in consumers homes utilizing your skills to ensure a positive experience is provided each time.
Your Responsibilities
- Provide positive consumer interactions at the highest level.
- Complete service work as assigned.
- A remedy is their responsibility with the support of the resources around them as required (RSM Customer Care Technical Management etc)
- Provide feedback to management.
- Based on findings after attending a site to resolve service and installation challenges.
- Based on observations and remedies co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services.
- Domestic service project and showroom related work.
- Support as required from service/installation perspective.
- Interaction with Service Business Support.
- Update Customer Care and/or Office of the President on consumer challenges.
- Have a strong command of all Miele systems.
- MSD Mobile Client Radaro CRM platforms etc
- High Level of efficiency and effectiveness in required processes.
- Inventory and parts use to be efficient and processes followed to ensure a high level of organization.
- Set a positive example on workplace and van maintenance with a strong focus on upkeep for all employees. Appropriate hygiene attire positive approach and attitude to be applied or followed.
- Participate in complete and support other tasks as assigned.
- Follow and adhere to all Miele Ltd. policies and procedures.
- Work safely completing all assigned training following Miele H&S policies as well as municipal laws and requirements.
What we are looking for
- Appliance repair and installation knowledge to be at the highest level in your field.
- Accurate and complete diagnosis using your experience and the tools provided.
- Follow any required process to allow for only the parts required to be used and submit feedback via appropriate channels.
- Exceptional skill in customer service/administrative capacities.
- Organized punctual and confident that they can complete tasks accordingly.
- Strong command of escalation resolution when you are completed and/or there is a clear expectation with the customer on next steps.
- Communicates in a clear positive and professional manner.
- Ability to make decisions that are in the best interest of the brand and the consumer experience.
- Effective communication and presentation skills with peers on facts and guidance when required.
- Computer skills & knowledge (Outlook Apple System iMessage Facetime MS Teams Excel).
Education and Certifications/licenses
- Valid drivers license
- Minimum G3 G2 preferred or equal gas certification by Province of applicationrequirements to be considered and/or
- Electronics or Electrical Engineering Technicians Diploma and/or
- Course in Appliance repair at accredited college/provider
- Bilingual in French and English
Our Benefits
- Personal development and career opportunities grow with us
- 100% Company Paid Benefit Plan
- Life Insurance Disability and a Health Spending Account
- DPSPs Company contributes 6% of salary no employee matching required
- Employee discounts on a wide range of premium products and services
- Great working conditions and other incentives to attract and retain great talent like you.
Contact
Angelica Zabbal
Talent Acquisition Specialist
Required Experience:
IC
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
