Appointment Setting Consultant
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Contact Centre is the heartbeat of our business and are creating memorable first impressions guiding our customers on their journey to better hearing.
About the role:
As a Contact Care Consultant youll be contacting existing customers to arrange appointments to come into our clinic for free hearing checks. Its a busy role in a people focused environment where youre well supported by the team around you and by your team leader.
- Outbound calling with a targetted number of dials an hour with the aim of booking 18 appointments per day.
- We prioritise customer care and service when calling theres very little objection handling.
- Verifying customers information handling voicemail and email enquiries and meeting daily and monthly KPIs that are based on volume of dials made and the number of appointments you set.
- A permanent role 40 hours per week within our Contact Centres operating times.
- Flexible shifts you decide between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.
About you:
- Youre motivated by KPIs/targets and have a positive can-do mindset.
- You strive every day to achieve great results and want to thrive personally and professionally.
- You have a friendly clear and warm phone manner when dealing with a diverse customer base.
- You bounce back quickly from challenges and have a confident and focused approach keeping your eye on the prize.
- You are caring and take pride in putting the customer first in every interaction.
- Have a genuine interest in healthcare and wellbeing.
- You are systems savvy and pick up systems quickly.
Perks for you:
- A friendly and social office environment with shared lunches monthly lunches (we love to celebrate with food!) generous recognition and social budgets to celebrate and look after our social wellbeing.
- The Contact Centre team like to reward with little things along with way like extra time off vouchers team events and more food.
- Rewarding YOU with salaries and bonus designed to recognise your expertise and exceptional performance.
- Substantial Parental Leave Package & Paid Partners Leave.
- A $200 Wellbeing Allowance to spend on your health and wellbeing.
- Triton Perks - exclusive discounts to over 80 retailers and service providers.
- Extra leave days: Birthday YOU day Community leave etc.
- Free Financial Advice Sessions.
- Free office parking.
Apply now and be part of a team that values your contributions and supports your career growth.
Why Triton Hearing
At Triton Hearing were changing hearing for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. Theyre experts in their field always exploring new ways to improve the quality of our clients lives - with a range of innovative hearing solutions delivering the best possible outcomes.
As part of Sonova which has more than 18000 committed employees in over 100 countries all of whom contribute to something greater than themselves - they transform lives. Join our mission and become part of our team!
#TritonHearingNewZealand
Required Experience:
Contract
Key Skills
- Sales Experience
- Door-to-Door Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Outbound Sales
- Inside Sales
- Telemarketing
- CRM Software
- Lead Generation
- Phone Etiquette
About Company
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more
