Guest Services Representative I Elkton 1130a 8p Mon Fri

Are you service oriented and interested in working for an organization passionate about love and excellence

This position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients visitors and guests.

Education an Experience

High school diploma or equivalent

Two years of customer service experience

Principal Duties and Responsibilities:

• Serves as a ChristianaCare ambassador by providing customer service excellence with a personal touch at every encounter.
• Welcomes the patient/visitor with love and excellence and provides accurate helpful information.
• Answers all inquiries in a timely manner.
• Provides daily visitor badging if required for the safety of our patients and staff.
• Provides daily shuttle badging for all non-employees if required who have an appointment or are visiting a patient at the hospital.
• Receives documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system currently Newark and Wilmington campuses.
• Ensures the Information Desk Directories are maintained and are updated as needed.
• Directs the volunteers and Junior Board members daily assignments and answers any questions or inquiries they may have during their volunteer shift.
• Ensures desk has adequate supplies of support materials (maps directory tear-sheet badges labels paper pens etc.)
• Keeps team members updated on current issues/concerns before leaving their shift.
• Partners with ChristianaCare caregivers such as patient guides constables patient escort patient relations nurse managers volunteer coordinators/manager to provide exceptional experience.
• Completes special projects as assigned.
• Performs assigned work safely adhering to established safety rules and practices. Reports to manager in a timely manner any unsafe activities conditions hazards or safety violations that may cause injury to oneself other employees patients and visitors.
• Performs other related duties as required.

Hours: Monday- Friday 11:30a - 8:00p Cecil Campus

KNOWLEDGE SKILL AND ABILITY REQUIREMENTS:

Excellent oral communication skills.

Ability to provide excellent customer service.

Ability to use computer and telephone to retrieve information.

Ability to use computer programs such as: Microsoft programs Soarian Surgi-Net R2L Powerchart.

Ability to use Easy Lobby program and Dymo printer to distribute visitor badges.

Ability to learn hospital locations and ability to read hospital map.

Ability to learn diagnostics tests and procedures performed at ChristianaCare.

Ability to learn ChristianaCare and departmental policies procedures and directives.

Ability to demonstrate excellent communication skills.

Ability to maintain confidential information and material.

Ability to anticipate relationships the needs of our guests and then meet or exceed those needs with compassion and generosity to build enduring.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:

Unclear Seniority