Intake Coordinator

Primary Purpose
Under the supervision of the Group Practice Manager serves as the primary point of contact for new patient registration screening appointment scheduling appointment confirmation and other administrative tasks. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.

Essential Functions
Serve as the primary point of contact for all new patient intake calls for the main clinic; register new patients via telephone gather demographic and insurance information and create a patient chart. Schedule new patient screening appointments; ensure patient chart has all required documentation and coordinate with Insurance Department for insurance coverage verification prior to patients first appointment. Collaborate with Screening Coordinator to fill all available appointments in each screening session. Collaborate with Main Clinic Schedulers Group Practice Coordinators and students as needed to assist in scheduling new patients. Assist Registration Receptionists as needed with ER patient intake charts and documentation. Respond to requests by clinic staff for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution. Perform all other duties as assigned by the Group Practice Manager.

Minimum Qualifications
Knowledge of: Medical or dental patient intake procedures and appointment scheduling. Basic dental terminology and dental insurance billing policies and procedures. Basic knowledge of Microsoft Word Excel and Outlook. Experience: Minimum of one year experience with front desk registration/patient intake in a dental clinic medical clinic or dental school setting. Education: High school diploma or equivalent. Working Conditions: Position is full-time 7.5 hours per day five days per week. Must be available to work varying shifts including evening clinic.

Preferred Qualifications
Knowledge of: Axium dental software program or other clinic patient information system desirable. Ability to: Demonstrate excellent phone etiquette and customer service skills. Communicate professionally on the phone and in person effectively and courteously with patients faculty students and staff. Maintain a professional and caring demeanor at all times particularly in stressful situations. Apply effective patient management and time management skills. Demonstrate problem solving and follow-through skills. Demonstrate ability to be flexible and accommodating when changes happen upon short notice. Be sensitive and attentive to patient and visitors request and needs. Manage multiple job responsibilities effectively and accurately with close attention to detail. Follow oral and written instructions. Maintain confidentiality of materials and information. Work independently as well as part of a team. Distinguishing Characteristics Bilingual skills Spanish or Cantonese highly preferred. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.