Renewal Specialist
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
We are seeking a motivated and customer-focused Renewal Sales Specialist to join our this role you will manage the renewal process for existing customers ensuring retention satisfaction and upsell opportunities.
You will act as a trusted advisor guiding customers through their contract renewal journey while identifying ways to provide additional value.
This position will be based from our Cork office as a hybrid role.
Essential Functions
- Own the end-to-end process for support service contract renewal ensuring timely and accurate completion.
- Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
- Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates while effectively managing discount governance.
- Proactively engage with partners and customers to understand requirements address concerns and effectively communicate the value of our services portfolio.
- Provide subject matter expertise to partners and internal stakeholders on support offerings policies and compliance.
- Develop and maintain strong relationships with sales pre-sales customer success and account management teams to deliver a seamless renewal experience for customers.
- Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
- Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner demonstrating strong problem-solving skills.
Job Requirements
- A minimumof 1 yearin customer-facing or customer service role. Experience operating in a sales environment
- Fluency in English is mandatory fluencey in anadditional European language is beneficial (German French Dutch Spanish Italian)
- Familiarity with CRM software (e.g. Salesforce) MS Office
- Demonstrated aptitude toEmbrace new technologies invest in continuous learning be curious and able to challenge status-quo with ideas for simplifiication and innovation.
- Detail-oriented with good organisational skills
- Proactive and customer-centric approach
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
At NetApp, our top priority is the health and safety of our event attendees and employees, including every community around the world being impacted by COVID-19. As a result, we have decided to reimagine our annual NetApp INSIGHT Paris and Berlin events to be fully digital. We’re als ... View more
