Apprentice – Front Office (Trainee)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Guest Services
Welcome guests warmly and assist with check-in/check-out procedures under supervision.
Handle guest queries give hotel information and guide them to facilities/services.
Coordinate luggage assistance with the Bell Desk when required.
Assist in managing guest requests and ensuring timely follow-up.
Operational Tasks
Support in preparing guest registration cards keys and welcome amenities.
Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).
Observe handling of reservations walk-ins room allocation and upselling techniques.
Monitor lobby cleanliness and report any issues to housekeeping or engineering.
Communication & Coordination
Coordinate with housekeeping for room readiness and with other departments for guest needs.
Assist in answering telephone inquiries politely and professionally.
Learn daily shift handover procedures and assist in preparing reports.
Learning & Development
Participate in training on PMS operations guest communication skills and brand standards.
Shadow Guest Service Associates and Duty Managers to understand workflow.
Learn complaint-handling and service recovery techniques.
Qualifications :
Hotel Management student / recent graduate or Diploma Holder
Prior internship in front office is an advantage but not mandatory
Additional Information :
Strong communication and interpersonal skills
Pleasant personality and guest-focused attitude
Basic computer knowledge
Willingness to learn and follow instructions
Confidence and professionalism
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arabic Speaking
- Administration
- HR Reporting
- Billing
- Import
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
