Manager, Workplace Solutions

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia.

Further information is available at

Why Choose BGIS

Whether youre a seasoned professional or a recent graduate we hire the best and brightest to inspire change for a sustainable future and drive innovation through best practices and technology within our communities and the real estate management services industry.

At BGIS you will be part of a diverse team-oriented workplace with opportunities to drive your career development forward. Our goal is to ensure that our workforce is a reflection of the diversity that exists within the community in which we operate and serve. We offer a competitive and value-driven compensation and benefits package great employee programs a healthy work life balance and more. Join our team and become part of a leading global corporate real estate company today!

SUMMARY

Reporting to the Account Lead this role leads the delivery of workplace services including drawing and occupancy management space planning and MAC coordination. It also oversees the engagement of on-demand teams for relocation management interior design workplace strategy and change management.

The Manager partners with clients to identify workplace needs and opportunities collaborating with subject matter experts from the Workplace Solutions Centre of Excellence to develop tailored solutions. Work may be performed on-site at client locations or BGIS offices depending on project requirements and support needs.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong competent leadership for team members to guide them in reaching their full potential and meeting their objectives which supports achievement of our corporate goals. Specifically these responsibilities include but not limited to:

• Provides mentoring coaching and guidance to all team members
• Manages all aspects of performance

Program Management

• Oversee project and service schedules budgets and execution to meet client expectations and internal performance targets.
• Allocate resources effectively to ensure timely on-budget delivery aligned with client timelines and BGIS financial goals.
• Maintain standardized processes for scope schedule cost quality compliance and risk management to ensure consistent and repeatable outcomes.
• Deliver client reporting aligned with agreed scope and data requirements.
• Plan and execute large-scale non-technical moves adds and changes as well as facility planning initiatives.
• Source and recommend vendors; prepare cost estimates and resource plans.
• Develop and manage project schedules ensuring delivery meets scope budget and regulatory standards.

Relationship Management

• Build and maintain strong relationships with key client contacts and internal business leaders to identify needs and deliver tailored solutions.
• Ensure client satisfaction through proactive communication issue resolution and consistent delivery of agreed outcomes.
• Collaborate with contractors and industry partners to support successful execution and resolve escalations effectively.
• Manage vendor relationships and monitor performance to ensure timely and quality service delivery.
• Act as a trusted point of contact for clients addressing concerns managing expectations and driving positive experiences.

Continuous Improvement

• Work with the BGIS Workplace Solutions Center of Excellence to ensure standards are maintained in accordance with best practices
• Other duties as assigned

KNOWLEDGE & SKILLS

• Proactive and driven
• Effective people and client relationship management skills
• At least 3 years experience related to industry standards and regulations
• Conceptual skills- visioning (services and client program needs) and problem solving (innovative solutions)
• Strong organizational and documentation skills
• Experience in consultative discovery and facilitation
• Experience in managing a distributed team
• Effective interpersonal skills especially communication (verbal / written) and influencing skills
• Strong analytical skills in business case development and process management
• Experience with financial reporting and budget / cost management
• Specific experience and knowledge related to the assignment churn facility infrastructures new construction furniture occupancy planning & management design engineering client industry sector government sector etc.
• Software proficiencies depending on assignment Excel AutoCAD MS Project Power point email etc.
• Knowledge of Interior Design processes and methodologies in a corporate environment would be an asset
• Ability to prepare ROM pricing estimates for small fit out projects would be an asset
• Experience with Microsoft Suite of Products and AutoCAD
• Knowledge of IWMS applications would be an asset

Licenses and/or Professional Accreditation

• NCIDQ ARIDO would be an asset
• MCR is considered a bonus