AC Manila Salesforce Support Specialist

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

Job Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Job Description

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives needs and feelings of others.
Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
Use critical thinking to break down complex concepts.
Understand the broader objectives of your project or role and how your work fits into the overall strategy.
Develop a deeper understanding of the business context and how it is changing.
Use reflection to develop self awareness enhance strengths and address development areas.
Interpret data to inform insights and recommendations.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team you will provide essential support to ServiceMax users maintaining accurate service data and smooth data flows. As a Senior Associate you will analyze complex problems mentor junior team members and build meaningful client connections while navigating the intricacies of data operations. This role offers the chance to deepen your technical knowledge and enhance your personal brand in a dynamic environment.

Responsibilities

- Provide first- and second-line support to ServiceMax users

- Resolve incidents and inquiries within defined service level agreements

- Investigate and troubleshoot data-related issues

- Execute data corrections and updates following governance procedures

- Maintain accurate service data and smooth data flows

- Support timely reporting for field operations and supply chain processes

- Mentor junior team members to enhance their skills

- Analyze complex problems to deliver impactful solutions

What You Must Have

- Bachelors Degree

- 4 to 8 years of experience in technical support data operations or IT service management roles

- Oral and written proficiency in English required

What Sets You Apart

- Bachelors Degree in Technology

- Experience in service delivery and integrated supply chain

- Exposure to Python AI and automation technologies

- Understanding change management and data governance

- Knowledge of ESG compliance and KPI tracking

- Experience in anomaly detection and audit readiness

- Ability to troubleshoot and resolve data issues

- Skills in executing data modifications and updates

- Familiarity with governance procedures for data accuracy

- Proficiency in Salesforce / Service Max including basic configuration and SOQL query skills

- Hands-on experience with tools such as Power BI Excel SQL and SOQL

- Experience with ITIL processes or formal Customer Support frameworks

- Knowledge of data management principles

- Excellent communication and customer service skills

- Familiarity with ETL concepts and tools like Informatica IICS

- Strong communication skills to interact with global stakeholders and technical teams

- Experience in ServiceNow: Support ticket triage and issue resolution through ServiceNow or similar Incident tracking tools

- Ability to manage and prioritize tasks in a fast-paced Agile delivery environment

Company Overview

PwC AC Manilas Consulting Services are designed to provide industryexpertiseand innovative solutions through Cloud & Digital services. Our goal is toassistbusinesses in driving growthoptimizingoperations and seizing opportunities. With our team of professionalscutting-edgetechnology and deep industry knowledge we help businesses stay ahead of the competition deliver strategic solutions and unlock long-term value.

Travel Requirements

Not Specified

Job Posting End Date

Required Experience:

Industry/SectorNot ApplicableSpecialismSalesforceManagement LevelSenior AssociateJob Description & SummaryJob SummaryAt PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These in...