DA Claims Team Leader

London - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Job Title: Delegated Authority Claims Team Leader
Salary: 55000
Location: London / Remote max 1 day a week in Office

PURPOSE OF ROLE

An excellent opportunity to join a leading Lloyds Broker as a Team Leader for the Delegated Authority Claims team. Youll be responsible for managing the day-to-day running of the DA Claims team ensuring operational efficiency regulatory compliance and first-class service delivery to coverholders. This role offers a blend of leadership technical oversight and process improvement within a dynamic and growing business.

RESPONSIBILITIES

Manage the day-to-day operations of the DA Claims team including appraisals development and performance management.
Ensure high professional standards and continual improvement in service delivery.
Oversee the preparation and review of bordereaux.
Maintain and update financial and claims records.
Produce claims and earned-to-incurred statistics working with other teams as required.
Manage and authorise claims payments and liaison with Accounts.
Build and maintain strong working relationships with clients TPAs insurers and internal stakeholders.
Ensure compliance with company policies procedures and FCA regulations including Consumer Duty and CASS.
Monitor workloads service levels and SLAs across the team to ensure timely delivery.
Support training system testing and implementation of new enhancements.
Handle escalations and ensure effective issue resolution.

DAY-TO-DAY

Leading a team of Claims Technicians within the Delegated Authority Claims function.
Reviewing claims activity financial accuracy and performance metrics.
Producing daily weekly and monthly KPI reports.
Managing workflow allocation and ensuring adherence to SLAs.
Providing technical support and guidance to team members.

SKILLS

Previous experience in a similar Delegated Authority claims role within the London Market.
Strong understanding of DA contracts and processes.
Knowledge of CLASS ECF IMR and other London Market systems.
Excellent communication and leadership skills.
Strong Microsoft Office skills.

If you have the relevant experience or know someone that does please contact me now onor email us at

Job DescriptionJob Title: Delegated Authority Claims Team LeaderSalary: 55000Location: London / Remote max 1 day a week in OfficePURPOSE OF ROLEAn excellent opportunity to join a leading Lloyds Broker as a Team Leader for the Delegated Authority Claims team. Youll be responsible for managing the da...