Veterinary ER Technical Client Liaison Hybrid Remote

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Department:

Client Services

Job Summary

Looking for an applicant with approximately 4 years of experience in veterinary emergency and customer service - CVT greatly preferred. This is a full time 40 hours Wednesday-Saturday position. This position is remote however applicants must live within commuting distance to MSPCA- Angell Boston as it requires intermittent onsite training and work.

Are you passionate about the animal/human bond Are you an experienced veterinary technician interested in stepping away from hands on care and into a role helping clients help their pets

As a member of our Communication Center the ER Technical Liaison triages clinical situations via telephone to determine if the patient requires immediate treatment by our ER service or should be directed to Urgent Care or a Specialty Appointment. The ER Technical Liaison works in collaboration with the ER Veterinary staff and other departments to assess the best course of care based on patient needs and available services.

Please attach a cover letter that addresses your experience in emergency veterinary medicine as well as customer service. Applications that do not include this will not be considered for review.

To join our renowned animal hospital (the second oldest in the country) and have a career making a positive impact every day in the lives of both our patients and their owners apply today!

ABOUT YOU

The ideal candidate is a CVT with previous veterinary customer service experience and at least 4 years working in an ER setting is a plus!

We are looking for applicants who demonstrate excellent judgment and decision-making skills with the ability to triage emergent client and referral calls and determine the appropriate advisement in an efficient yet compassionate manner. Applicants should be able to sustain accuracy while maintaining urgency and compassion.

Traits needed to excel in this position include strong communication skills (written listening and verbal) sustained attention to detail independent problem solving skills and the ability to convey empathy for our clients and the animals in our care. Strong computer and phone skills are required.

ABOUT US

Angell Animal Medical Center founded in 1915 is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell is a not for profit hospital part of the MSPCA one of the oldest and most respected humane organizations in the world. Working in an environment that clearly delivers on its mission of advancing the health and welfare of animals can make this the impactful career that youve always wanted.

OUR BENEFITS