IT Support Engineer
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- Lead and mentor the IT support team setting standards for timely high-quality technical assistance across macOS Windows and SaaS platforms.
- Develop and execute strategies for end-user support device configuration and system maintenance to improve reliability and user experience.
- Administer and manage devices using MDM tools such as Intune Kandji and Automox ensuring compliance and security standards are maintained.
- Manage and support critical SaaS platforms including Slack Microsoft 365 Atlassian Okta and Zoom handling integrations permissions and user lifecycle management.
- Configure and maintain core network services (DNS DHCP) VoIP systems and A/V conferencing solutions to enable seamless collaboration.
- Collaborate cross-functionally with other teams to identify technical improvements contribute to architectural decisions and support organizational initiatives.
- Design and deliver training sessions for employees on software tools hardware usage and IT best practices to foster self-sufficiency and adoption.
- Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows.
Qualifications:
- 5-8 years of IT support experience in a fast-paced dynamic environment including 3 years in a Lead or Level 2 role.
- Deep expertise with MDM platforms (Intune Kandji) and endpoint management.
- Strong hands-on skills in hardware software and network troubleshooting with a structured and analytical problem-solving approach.
- Experience managing Microsoft 365 Okta and other SaaS ecosystems at scale.
- Solid understanding of networking protocols and configuration (DNS DHCP VPNs VLANs firewalls).
- Demonstrated success in mentoring junior IT staff managing escalations and improving helpdesk workflows.
- Familiarity with VoIP and A/V systems configuration and troubleshooting.
- Excellent communication and documentation skills with the ability to translate technical concepts for non-technical users.
- A mindset focused on security automation and continuous improvement.
- Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
