Customer Service Representative

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Who We Are:

On Location is a global leader in premium experiential hospitality offering ticketing curated guest experiences live event production and travel management across sports entertainment fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official immersive experiences at marquee events including the Olympic and Paralympic Games FIFA World Cup 2026 Super Bowl NCAA Final Four and more. An official partner and/or service provider to over 150 iconic rights holders such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games) FIFA NFL NCAA UFC WWE and PGA of America the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings Inc. (NYSE: TKO) a premium sports and entertainment company.

THE ROLE

A Customer Service Representatives primary responsibility is to assist travelers in getting to and from their event destination according to their budget and position will mostly handle incoming calls; in a professional efficient friendly manner.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Customer service support is primarily by phone communication but may include responding to various forms of communication from clients including email.
Answer phone calls (25 daily) from clients.
Maintain continuous knowledge of events and partnerships to recognize the industrys product market and service-related trends.
Work with clients to identify specific needs and expectations such as special/custom product fulfillments as needed.
Investigate and resolve specific issues related to clientele; identify and escalate priority issues and route calls/issues to the appropriate resource.
Communicate questions and issues with internal teams to provide the best customer service experience.
Collect and enter reservations for new or additional products and services.
Manage the Companys proprietary reservation system including hotel inventory rooming lists and additional tour items.
Support the event teams with their needs and responsibilities as necessary.

Other Duties & Responsibilities

Arrange data in a useful manner.
Comprehend workflow processes for maximum outputseparate and/or combine tasks to increase workflow efficiency and maximize limited resources.
Collaborate and identify ways to streamline new and existing processes.
Set priorities to quickly zero in on the critical few and put the trivial many aside; juggle numerous tasks and priorities while maintaining a productive workflow.
Drive results and exhibit good follow-through on information and project status.

Must be adaptable with work and travel schedule and be available to travel for work including extended work hours during nights weekends and position may require up to10% travel.

This job description is not designed to cover or contain a comprehensive listing of the employees activities duties or responsibilities for this obligations and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully the candidate must be able to perform each essential duty above at the highest requirements listed below represent the knowledge skill and/or ability required.

Required Education and/or Experience Knowledge Skills and Abilities:

High School Diploma or equivalent.
Experience in a customer service position using telephone etiquette techniques.
Possess strong organizational skills and impeccable attention to detail.
Proficient with Microsoft Office specifically Excel Outlook and Word.
Must be flexible and adaptable with the ability to multi-task andconsistently produce accurate work even under pressure.
Maintain professionalism when interacting with vendors guests partners clients and peers.

Preferred Education and/or Experience Knowledge Skills and Abilities:

Bilingual preferred; ability to read write and speak Spanish proficiently.
Experience in the travel or sports industry is preferred.

CORE VALUES

As the leading experiences company in the world we strive to be the most innovative and passionate the best of the uphold these values in our quest for excellence:

Exceed all service expectationswith our customers our partners and each other.
Create valueby enriching peoples lives.
Do the right thingand bring others along with us always.
Propel the power of diversity in thought team and experience.
Partner togenerate win-win solutions.
Ignite and empowerour teams entrepreneurial spirit.
Exude respect and gratitude treat others as you would want to be treated.

COMPENSATION

Competitive salary commensurate with experience and a generous benefits package that includes medical dental vision life and disability insurance paid time off and 401k plan.

On Location is an Equal Opportunity qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability or genetic information.

Required Experience:

Unclear Seniority

Who We Are:On Location is a global leader in premium experiential hospitality offering ticketing curated guest experiences live event production and travel management across sports entertainment fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for off...