Customer Support Specialist

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Hi were PEXA

Every time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

Since starting our journey in 2010 we now employ a team of over 1000 people working across multiple continents. Were still growing innovating and looking ahead but behind our greatest achievements there is a team of curious creators and big thinkers. Thats why were looking for ambitious people like yourself to join the team.

A day in the life

As a Customer Support Specialist at PEXA youll be the friendly knowledgeable voice our customers rely on when they need help whether theyre conveyancers lawyers or financial professionals.

Your day starts with checking the queue for emails and calls and you dive right in solving issues quickly and keeping our customers informed every step of the way.

Youll walk users through processes share tips and sometimes even turn a tricky query into a mini training session. When an enquiry needs a deeper look youll collaborate with Level 2 and 3 teams making sure every issue is resolved on time and to the highest standard. Along the way youll log details in Salesforce CRM switch between systems like Genesis and celebrate those aha moments when youve made someones day easier.

Our team works in a supportive hybrid setup three days in the Melbourne office and two from home. During your first eight weeks youll receive hands-on training and plenty of support to set you up for success.

Youll be part of a roster that keeps the phones running smoothly between 8.30am and 6.30pm with varied start times perfect for balancing work and life.

About the role

This role exists to deliver exceptional first-line support to PEXA customers ensuring every interaction builds trust and confidence in our platform. Youll play a key part in resolving customer queries troubleshooting issues and keeping digital property settlements running smoothly across Australia.

Key capabilities were looking for:

Customer focus: A passion for helping others and delivering seamless service experiences.

Problem-solving: Ability to troubleshoot confidently and think on your feet.

Technical confidence: Comfortable working across multiple systems (Salesforce CRM Genesis browsers etc.).

Collaboration: Builds strong relationships with internal teams and external partners.

Adaptability: Thrives in a fast-paced evolving environment with competing priorities.

What success looks like in the first 612 months:

Youve built strong relationships with your teammates and PEXA customers.

Youre confidently managing a mix of live calls and email enquiries achieving high customer satisfaction scores.

Youre trusted to take ownership of issues from start to finish escalating when needed.

Youve developed a solid understanding of PEXAs platform systems and customer needs.

Youre developing subject matter expertise and exploring pathways in line with your career development.

A career at PEXA starts with you!

If you think you have the required skills an appetite to learn and would be a great fit wed love to hear from you even if you dont tick all the boxes. At PEXA we support your growth and help you discover your full potential.

Why join us

Quarterly wellness days to recharge

Four weeks workcation per year - work from an approved country

Take the opportunity to purchase up to four weeks additional annual leave per year

Learn from the best and upskill with PEXA Academy certifications and grow your career

Our commitment to our people and a better future

At PEXA we want you to embrace your best self each day creating an environment where everyone can contribute and participate so that every person can reach their full potential. We want our people to feel equally valued supported and celebrated. With market-leading benefits that make a difference were committed to supporting individuals families and carers. Your culture gender sexual orientation language and other attributes make you unique! We couldnt be prouder to have a team that reflects the richness of our wider community.

Were a proudCircle Back Initiative Employer and commit to responding to every applicant.

Stay Connected

A career at PEXA is exciting challenging and rewarding and were always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.

Required Experience:

Hi were PEXAEvery time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Austr...