Level 2 Support Engineer – Risk Management Systems

Job Summary

Synechron is seeking an experienced Level 2 Support Engineer specializing in risk management systems within capital markets. This role is essential in monitoring troubleshooting and supporting core risk calculation systems to ensure continuous accurate and compliant operations. You will collaborate with risk technical and business teams to resolve escalated issues optimize system performance and implement system upgrades thereby contributing to the organizations risk management and regulatory compliance objectives.

Software Requirements

Required Skills:

• Proven experience supporting risk management or financial systems in capital markets

• Strong SQL skills with experience writing complex queries data validation and troubleshooting

• Familiarity with batch processing tools and scheduling systems (e.g. Control-M Autosys or comparable)

• Experience supporting system components such as market risk credit risk counterparty risk calculations

• Knowledge of risk concepts such as market risk credit risk and exposure calculations

• Proficiency in monitoring and resolving production issues in a client-server environment

Preferred Skills:

• Support experience with trading risk calculation engines or finance platforms

• Knowledge of data integration tools and processes

• Exposure to cloud environments supporting risk systems (AWS Azure)

• Understanding of data validation reconciliation and reporting tools

Overall Responsibilities

• Monitor and analyze risk management systems especially batch processes and data flow ensuring they run smoothly and reliably

• Troubleshoot diagnose and resolve escalated incidents related to market credit and counterparty exposures

• Investigate data discrepancies using SQL queries and ensure correct exposures are reported

• Support deployment of system upgrades patches and configurations to enhance system stability and compliance

• Maintain detailed incident reports resolution documentation and system configuration records

• Collaborate closely with risk teams developers and infrastructure groups to improve system robustness and performance

• Assist in root cause analysis and implement corrective actions to prevent recurrence of issues

• Contribute to process automation initiatives and Continuous Improvement efforts in support workflows

• Prepare and deliver reports on incident trends system health and risk metrics to management

Technical Skills (By Category)

Programming & Data Analysis:

• Required: SQL query writing basic scripting for automation (e.g. Shell Python optional but advantageous)

• Preferred: Use of SQL tools for troubleshooting and validation of risk calculations

Risk & Data Management:

• Required: Strong understanding of risk concepts such as market credit and counterparty risk calculations

• Preferred: Experience working with risk calculation engines exposure management tools and reconciliation solutions

Operating Systems & Infrastructure:

• Required: Proficiency in Linux/Unix environments for system troubleshooting and log analysis

• Preferred: Basic knowledge of cloud environments (AWS Azure) in relation to risk system support

Tools & Support Platforms:

• Required: Incident management tools (e.g. JIRA ServiceNow) and batch/job scheduling systems

• Preferred: Support automation tools and monitoring dashboards (e.g. Splunk Nagios)

Experience Requirements

• Minimum of 5 years supporting risk or financial systems in a capital markets environment

• Proven experience troubleshooting and resolving production incidents escalated from L1 support teams

• Prior experience supporting system upgrades patches and configurations in complex enterprise settings

• Demonstrated ability managing incident logs root cause analyses and implementing corrective actions

• Experience with data reconciliation validation and regulatory reporting is desirable

Day-to-Day Activities

• Monitor risk calculation systems batch processes and data flows continuously for operational health

• Respond promptly to escalated incidents troubleshooting issues related to market credit or counterparty risks

• Perform root cause analysis crafting detailed documentation of issues and resolutions

• Collaborate with technical and risk teams to implement system upgrades patches and configuration changes

• Investigate data discrepancies using SQL and reconcile data to ensure accurate risk reporting

• Participate in shift handovers incident review meetings and status updates with stakeholders

• Support automation of recurring support tasks to improve efficiency and reduce manual interventions

• Contribute to the continuous improvement of incident management procedures and system stability measures

Qualifications

• Bachelors degree in Computer Science Information Technology Finance or related discipline

• Certifications in risk management systems support or relevant technical areas are a plus (e.g. ITIL supporting vendor certifications)

• Proven experience supporting capital markets risk systems in a support or operations capacity

Professional Competencies

• Strong analytical and diagnostic skills for technical issues and data discrepancies

• Effective communication skills for interacting with technical teams and risk stakeholders

• Ability to work well under pressure in a fast-paced environment

• Strong team orientation collaboration and stakeholder management skills

• Process-oriented mindset with a continuous improvement focus

• Adaptability to evolving technology landscapes and operational challenges

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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