Technology Director (Customer Experience Solutions)

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

ABOUT APPLY DIGITAL

Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy design to engineering and beyond we enable our clients to modernize their organizations and maximize value for their business and customers.

Our 750 team members have helped transform global companies like Kraft Heinz NFL Moderna Lululemon Dropbox Atlassian AE Networks and The Very Group.

Apply Digital was founded in 2016 in Vancouver the past nine years we have grown to ten cities across North America South America the UK Europe and India.

At Apply Digital we believe in the One Team approach where we operate within a pod structure. Each pod brings together senior leadership subject matter experts and cross-functional skill sets all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.

Wherever we work in the world we envision Apply Digital as a safe empowered respectful and fun community for people every single day. Together we work to embody our SHAPE (smart humble active positive and excellent) values and make Apply Digital a space for our team to connect grow and support each other to make a difference.

Visit ourCareers pageto learn how we can unlock your potential.

LOCATION:Apply Digitalis hybrid/remote friendly.The preferred candidateshouldbe basedin the GreaterTorontoArea ofCanadaworking in hours that align toET.

THE ROLE:

Apply Digital is actively seeking a Technology Director (Customer Experience Solutions) to join our diverse Technology team. The ideal candidate will empathize with the technical challenges our clients face and collaborate with them and our internal teams to create innovative experiences and identify technological solutions that meet their needs.

In this role you will provide strategic guidance as the primary client-facing member of the Technology and Account Leadership Team on an account or project. This will involve offering valuable insights formulating robust points of view and making informed recommendations about technology stacks and future strategies all aimed at driving transformative change within client organizations. Youll also identify and oversee organic business growth across dedicated accounts. Your leadership will enable diverse teams to successfully implement Apply Digitals delivery methodologies firmly rooted in Lean and Agile principles and frameworks.

The Technology Director is a versatile technologist with a broad understanding of artificial intelligence front-end back-end mobile platform engineering and testing techniques. This knowledge assists in defining and approving effective solutions and facilitating communication and collaboration amongst the team. The Technology Director fosters a calm positive supportive and solution-oriented atmosphere within the team.

RESPONSIBILITIES

Technical Leadership & Oversight: Oversee and guide the work of software engineers and technical team members ensuring high-quality outcomes in digital consumer facing solutions. Leverage AI as a core set of tools processes and skills to drive to value. Define and manage the high-level technical architecture and technology stack with a specific eye for delivering high performing scalable secure and SEO/GEO optimized digital solutions.
AI Led Customer Experience Solutions: Leverage partnerships with Google Cloud Platform and other AI providers to deliver AI enabled solutions such as content scaling product finders personalization solutions customer experiences AI enabled commerce and agentic experiences.
AI Enabled Delivery: Leverage AI tools processes and teams to deliver solutions quicker and more efficiently while still promoting enterprise quality and security.
Thought Leadership: Position our consultancy as a leader in delivering leading edge AI enabled digital solutions. This includes thought leadership and client education on web platform and mobile app trends customer experience enhancements and performance optimizations.
Composable Platforms: Champion composable architectures and platforms that combine to create enterprise digital experience platforms. Leverage data and analytics to provide ongoing evaluation and optimization of customer experience solutions.
Mentorship & Team Collaboration: Develop expertise within the team in delivering cutting-edge digital e-commerce and other customer facing solutions. Collaborate with cross-functional teams to align technology initiatives with business goals. Manage multiple delivery squads ensuring that deadlines are met and dependencies are properly managed.Client & Business Management: Provide expert advice and nurture relationships with stakeholders within client organizations. Identify and nurture growth within projects delivering business value for both the client and our organization.Risk Management & Process Improvement: Identify prevent and mitigate risks that might impact the success of the engagement. Escalate issues and risks to executive leadership when needed. Continually seek out and suggest improvements to building software particularly through the use of AI to accelerate delivery and innovation.

REQUIREMENTS

Proven track record in a similar technology leadership role in building and scaling web and mobile app experiences leveraging modern frameworks and technologies.
Experience in overseeing the delivery of digital solutions that span a wide range of capabilities (customer accounts products transactions personalization AB testing real-time webhooks and data streams etc) with high importance for customer experience (CX) and performance optimization.
Experience leveraging AI tools processes and teams to accelerate the software development process.
Deep understanding of software engineering system architecture and project management
Demonstrated experience in providing expert guidance to clients managing complex and diverse technology projects and fostering strong client relationships.
Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teams
Ability to contribute to strategic planning and decision-making at the executive level with build vs buy recommendations aligning with business goals.
Experience in identifying and managing a wide array of risks including technical staffing scoping and client relationship risks within an e-commerce context.
Excellent client-facing skills and experience in vendor selection and management.
Outstanding communication and interpersonal abilities with the capacity to foster trust and empowerment with stakeholders and team members.
Calm positive supportive and solution-oriented mindset able to promote a collaborative atmosphere within the team.

#LI-Remote #LI-SE1 #Promoted

LIFE AT APPLY DIGITAL

At Apply Digital people are at the core of everything we do. We value your time safety and health and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:

Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.

An inclusive and safe environment: Were truly committed to building a culture where you are celebrated and everyone feels welcome and safe.

Learning opportunities: We offer generous training budgets including partner tech certifications custom learning plans workshops mentorship and peer support.

Generous vacation policy: Work-life balance is key to our teams success so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.

Customizable benefits: Tailor your extended health and dental plan to your needs priorities and preferences.

Flexible work arrangements: We work in a variety of ways from remote to in-office to a blend of both.

Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. Thats why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.

For more information visit theDiversity Equity and Inclusion (DEI)section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by emailing us at emailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director

ABOUT APPLY DIGITALApply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy design to engineering and beyond we enable ou...