Service Support Engineer

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to:

Service Manager

In this role you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience.

The work model for this role is: Onsite Hybrid Remote. etc.

Key Responsibilities

Providing technical service support for the ABB Power Conditioning (PCS) products as an essential part of the global service support.
Working in a team resolving various technical issues.
Collaborating with ABB local units in Americas and the rest of the world facilitating customers problems resolution including any warranty and lifecycle issues.
Collaborating with the Agile Teams to provide efficient support and improve the products.
Developing and delivering training materials to enhance technical knowledge across the service teams.
On request participating in field activities including key installations commissioning and troubleshooting on-site.
Visiting customer locations to get hands-on experience and contribute into customer relationships.
Sharing best practices and lessons learned for continuous improvement within the team.

Qualifications

Bachelors degree in Engineering (Electrical or Electronics preferred).
At least 8 years of experience in technical service field support of power conditioning equipment Uninterruptible Power Supply (UPS) systems and/or AC drives.
Strong understanding of power electronics UPS equipment and knowledge of three-phase power systems highly preferred.
Experience in troubleshooting and commissioning of electrical systems.
Availability to travel up to 30% domestically and internationally.
Ability to support global customers in multiple time zones.
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Our team dynamics:

You will join a dynamic international collaborative and high performing team with clear tasks where you will be able to thrive.

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner. #LI-Hybrid

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D 100% employee paid up to maximums
Short Term Disability up to 26 weeks Company paid
Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
Parental Leave up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
Employee discount program

Retirement

401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

More about us

ABB Smart Power provides energy distribution solutions for data centers industrial and manufacturing plants critical infrastructure and commercial buildings. The Divisions technical teams work closely with industry partners delivering advanced solutions that support rapid growth energy transition and sustainability objectives. The Divisions portfolio includes industrial circuit breakers low-voltage systems motor starting applications and safety devices like switches and relays. Its Power Protection unit supports the worlds largest data center companies with advanced energy-efficient UPS solutions. The Divisions ABB Ability Energy Manager provides a scalable easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.